Airbnb recently introduced a "Reserve Now, Pay Later" policy. For guests, it means flexibility. They can book without paying upfront and cancel up to just days before arrival without penalty. But for property managers, it means greater uncertainty. A canceled booking just days out can lead to lost revenue, unfilled…
Airbnb’s evolving policies have become one of the most pressing conversations in vacation rentals today - sparking questions, frustrations, and new realities for property managers across the industry. In this episode, we welcome Dennis Schaal, Founding Editor at Skift, to discuss what these changes mean for property managers and the…
Airbnb’s evolving policies have become one of the most pressing conversations in vacation rentals today - sparking questions, frustrations, and new realities for property managers across the industry. In this episode, Alex and Annie welcome Dennis Schaal, Founding Editor at Skift, to discusswhat these changes mean for property managers and…
Most people treat rejection like a dead end. ❌ But in our latest episode, Alex Husner shares a mindset shift she learned from renowned entrepreneur and speaker David Meltzer — that rejection can mean you're being protected and promoted. Sometimes it’s a signal to pause. Other times it’s a sign…
If you’re feeling like an imposter right now… It might be the clearest sign you’re exactly where you’re meant to be. In our latest episode, Michelle Marquis challenges the idea that self-doubt is something to overcome. Instead, she shows how it can be a sign that you’re growing. Rather than…
What if imposter syndrome wasn’t a weakness, but a sign you’re growing? In this episode, Alex and Annie are joined by Michelle Marquis, founder of The Marquis Effect and now author of The Bossy Girl’s Guide to Leadership, which has just been released. Written for women navigating leadership and self-doubt,…
When life or business takes an unexpected turn, it’s natural to dwell on what’s slipping away. But Valerie Gangas has learned to focus on what those moments can open up instead. In our latest episode, we sit down with our dear friend Val to talk about finding direction in uncertainty,…
This week, Alex & Annie sit down with Valerie Gangas, Founder & CEO of Juniper Holiday + Homes, for a conversation that blends business, design, and deep personal transformation. Valerie shares how Juniper began with a personal real estate portfolio and evolved into a thriving multi-market vacation rental management company…
"Over the years, we’ve gotten so smart we’ve forgotten our heart." In the rush to scale, the vacation rental industry traded some of its community-driven hospitality for corporate efficiency. Technology brought growth and opportunity, but when profit takes priority over people, hospitality loses the very thing that makes it special.…
“Life is too short to deal with unpleasant people… but it’s also too short to be one.” In our latest episode, John Suzuki shares a reminder we all need, especially in a fast-moving, high-pressure industry. Lead with kindness. Lift others up. And stay scrappy enough to spot the opportunities most…
💡 What did we lose in the rush to scale? As vacation rentals went from mom-and-pop to mainstream, the tech got smarter but things also got a lot messier. In this week’s episode, we sit down with John Suzuki, industry expert and host of the Finding Better podcast, to talk…
What did it take to bring vacation rentals into the mainstream and what did we lose along the way? In this episode of Alex & Annie: The Real Women of Vacation Rentals, we’re joined by industry veteran and Finding Better podcast host John Suzuki, who reflects on the emotional and…
In our latest episode, Paul Kromidas, CEO of Summer, shares a powerful reminder for anyone building in the STR space: The ideas that succeed aren’t always the ones that get funded first. They’re the ones fueled by conviction, grit, and a clear sense of purpose. Whether you're growing a property…
In this week’s episode, we’re joined by Paul Kromidas, Founder & CEO of Summer, for a conversation every STR operator, owner, and investor should hear: Why asset intelligence matters when evaluating vacation rental properties. As a former Airbnb product leader and experienced operator, Paul brings a unique lens to the…
In this episode of Alex & Annie: The Real Women of Vacation Rentals, we sit down with Paul Kromidas, Founder & CEO of Summer, to talk about the growing need for asset intelligence in short-term rental investing, and why gut feel is no longer enough when deciding which properties to…
In our latest episode, we’re joined by Simon Seroussi, Co-Founder of SuiteOp, to talk about the often-overlooked post-booking experience and why it’s the key to guest satisfaction, team efficiency, and scalable growth. While most tech focuses on getting the booking, SuiteOp focuses on what happens next: automating check-ins, syncing smart…
In this episode, we’re joined by Simon Seroussi, Co-Founder of SuiteOp, a guest experience and operations platform built by operators, for operators. With a background in both hospitality tech and short-term rental management, Simon shares how SuiteOp was born from firsthand experience growing a 400-unit portfolio and the operational chaos…
From vacation rentals to city streets, the lack of inclusive infrastructure continues to limit where people with disabilities can go and how they experience travel. In this episode, Lorraine Woodward, CEO of Becoming Rentable, shares why the short-term rental industry has a real chance to lead the way in inclusion,…
How Can You Make Your Vacation Rental More Accessible? In this episode, we’re joined by Lorraine Woodward, CEO and co-founder of Becoming rentABLE, to break down the gaps in accessibility across the short-term rental industry and what property managers can do to bridge them. Drawing from her lived experience navigating…
In this episode, we’re joined by Lorraine Woodward, CEO of Becoming rentABLE, to explore how property managers and hosts can make their vacation rentals more accessible without needing a full renovation or massive investment. Drawing from her lived experience navigating life with muscular dystrophy and raising two sons with the…
What if you didn’t have to turn guests away? That question stuck with Deborah Labi when she was managing a small but thriving vacation rental business in Sydney. So she built what she wished had existed. Have You Got helps property managers refer surplus guests to verified peers, creating new…
Like many in the vacation rental industry, Deborah welcomed the convenience of OTAs until she realized it wasn’t just the fees adding up. She was also losing ownership of the guest relationship. In our latest episode, Deborah shares how that experience led her to build Have You Got, a global…
💬 What happens next when you can’t accommodate a guest? For many independent property managers, that’s where the conversation ends. But for Deborah Labi, it was the beginning of a new solution. With 19 years in the vacation rental industry, Deborah turned the guests she couldn’t host into a new…
This week, we’re joined by Deborah Labi, a seasoned hospitality professional and the founder of Have You Got, a verified global guest referral network designed to help independent property managers expand their reach and maximize revenue without sacrificing the personal touch that sets them apart. With two decades of experience…