Linens rarely feel like a major decision early on. As a short-term rental business grows, they begin to require more attention than expected. Replacement becomes more frequent, laundry requires more coordination, and margins leave less room for inefficiency. What once felt settled starts to demand ongoing attention. In this episode,…
Condo-hotels and resort-style properties are getting squeezed from both sides. They operate with hotel systems, staffing models, and commission structures. But traveler discovery has shifted. More guests start their search on Airbnb and Vrbo, owners expect visibility there, and off-site managers use lower fees to pull inventory away. In our…
Condo-hotels and resort-style properties sit in a tricky middle ground. They are not traditional hotels, but they are not quite vacation rentals either. Many still run on hotel tech stacks, charge hotel-style commissions, and operate with hotel-era assumptions. Meanwhile, guests are increasingly searching on vacation rental channels, homeowners are asking…
Apply for California Design Den’s Linen VIP Club to access preferred pricing and dedicated hospitality support: https://form.jotform.com/240328613238150 In this episode, we are joined by Deepak Mehrotra, founder and CEO of California Design Den, for a practical discussion on how linen decisions affect short-term rental operations over time. Drawing from more…
In this episode, Nir Maimon shared how years of conversations with property managers pushed his team to slow down and ask a harder question: what are we really calling luxury in this industry? Nir explained that true luxury is a pairing. You need a property manager who operates at a…
Last week with Moriya Rockman, we explored luxury through the lens of growth, relationships, and what it takes to scale a high-end portfolio without losing the hospitality at the center. This week, Nir Maimon brings the conversation to the definition itself, what “luxury” should mean, how it should be verified,…
In our first of the year episode, Annie shares her Word of the Year for 2026: Magnetic. She's stepping into her power and standing firm in it. Choosing a path that attracts the right people, the right opportunities, and work that feels aligned with where she’s headed next. Magnetic also…
In this episode, we are joined by Moriya Rockman, founder of smiling house luxury and villa tracker to share how one historic Swiss chalet became the foundation for a global luxury vacation rental portfolio. Moriya walks us through her journey from accidental host to global founder, why she chose to…
In this episode, we sit down with Moriya Rockman, founder of Smiling House Luxury, to explore how a single personal vacation home in the Swiss Alps became the starting point for a global luxury vacation rental portfolio. Moriya shares her journey from accidental host to global founder, including why she…
In this episode, Frank Bosi shares how Hostfully is approaching product growth this year. Alongside new releases, a major focus of their roadmap is perfecting what they currently have. Fixing the things that affect daily operations, improving reliability, and making sure the product works the way their users need it…
In our first of the year episode, Alex shares her Word of the Year for 2026: Devotion. After years of pouring so much energy into a career she loves, Alex is approaching 2026 with more intention. She’s choosing how her time and energy are spent, slowing down enough to focus…
In this episode, we sit down with Frank Bosi, Senior Director of Partner Development at Hostfully, to unpack how a hospitality-first mindset shows up in real product decisions, partnerships, and company culture. Frank shares how Hostfully puts this into practice. From investing heavily in onboarding and education, to letting user…
In this episode, Alex and Annie sit down with Frank Bosi, Senior Director of Partnerships at Hostfully, to unpack what it really takes to build a tech company that people trust. Frank’s journey began in luxury hotels long before short-term rentals became a professionalized industry. That hospitality foundation now shapes…
In this episode, Arlen shares his perspective on why running a vacation rental business feels like being at war. Not with competitors, but with the responsibility that comes with managing valuable assets, guest expectations, and team outcomes. Owners trust operators with high-value assets. Guests trust them with time they have…
Our First Episode of 2026 Is Here! ✨ In this special episode, Alex & Annie look back at the moments that shaped 2025, the conversations that stayed with them, and the lessons guiding the year ahead. They share how the podcast evolved over the past year, reveal their Words of…
Welcome to the 1st of the year special episode. Alex and Annie are kicking off 2026 by looking back at the moments that shaped 2025, the lessons they’re carrying forward, and the intentions guiding the year ahead. They share how the podcast evolved over the past year, including more on…
Before he was running a luxury vacation rental company on Florida's Emerald Coast, Arlen Busenitz was hauling 500-pound rocks in a 1976 Jeep pickup to pay for college. It's an unlikely origin story but one that laid the foundation for everything he's built since. In this episode, Alex & Annie…
“Future reservations are not your personal piggy bank.” Sarah Bradford shares one mistake she made early on and one of the most common financial mistakes she still sees operators making today. Bookings sitting months in advance are not cash flow. Without trust accounting and a clear budget, it becomes easy…
After two decades of building, running, and successfully exiting two vacation rental companies, Sarah Bradford breaks down the mistakes she made, corrected, and still sees operators repeating today. From financial blind spots and weak owner communication to outdated technology and saying yes to the wrong homeowners, Sarah shares what she…
In this unfiltered conversation, Sarah Bradford joins Alex Husner and Annie Holcombe to break down the most common and costly mistakes she sees vacation rental operators still making today. Drawing from more than two decades in the industry and her experience building, scaling, and ultimately selling two successful vacation rental…
AI isn’t a trend anymore. It’s becoming infrastructure. And the real value shows up when automation takes pressure off day-to-day operations. Data becomes easier to work with, patterns become clearer, and decisions happen with more confidence instead of more noise. As Alex Cisneros shares in this episode, leaders who understand…
Today, it’s helping teams respond faster, with more context, and with more care. It fills in the details guests need, removes friction before it shows up, and makes the experience feel smoother from start to finish. That matters, because when the “boring” work is handled well, teams get their time…
If DARM 2025 left you thinking, this episode helps put words to it. This episode was recorded live at DARM 2025, right in the middle of the event, while the conversations were still unfolding and the energy was still fresh. Alex & Annie sit down for two fireside chats with…
