Alex & Annie are taking the show on the road. Coming up, they head to Montego Bay for a special onsite episode with Call Center Solutions, spending time with the team and stepping inside the operation. From the CCS office to conversations by the beach, we’re bringing you along for…
Episode 300 is officially live! 🎉🥂 For this milestone episode, we wanted to bring back someone who has been part of the Alex & Annie journey since the early days. Longtime friend of the show Terry White joins us again to take stock of how much the vacation rental industry…
Welcome to Episode 300 of the Alex & Annie Podcast! 🎉 Three hundred conversations, countless aha moments, plenty of industry debates, and a front-row seat to some of the biggest shifts vacation rentals have seen over the last several years. This is such a huge milestone for us ⭐ To…
A vacation rental business can keep adding doors and still have a serious growth problem. If owners are leaving almost as quickly as new ones are coming in, the headline property count only tells part of the story. In Episode 3 of Revenue Reality Check, presented by Beyond, Alex &…
In this episode of Revenue Reality Check, presented by Beyond, Alex & Annie are joined again by Julie Brinkman, CEO of Beyond, to talk about why owner retention deserves the same level of attention as pricing, pacing, and acquisition. Julie breaks down the metrics property managers should be watching, how…
In this YouTube-exclusive episode, Alex & Annie sit down with Michelle Marquis, founder of The Marquis Effect and Chair of VRMA’s Content Committee, for a behind-the-scenes look at how this year’s education program came together and what is changing in Nashville. Michelle shares how the committee approached a record number…
A portfolio can look healthy overall while certain properties are silently falling behind. That is why Julie Brinkman cautions against making broad pricing changes based on portfolio-wide performance. In this clip from Revenue Reality Check, presented by Beyond, Julie explains why operators need to look more closely at how demand…
What can nearly 100 million completed tasks teach you about running better vacation rental operations? For Breezeway, that history is becoming a source of operational intelligence. In this clip, Founder and CEO Jeremy Gall shares how the team is using years of operational data to better understand patterns, anticipate what…
What does it take to run a successful vacation rental business? For Jeremy Gall, Founder and CEO of Breezeway, a big part of the answer is operations. Vacation rentals are operationally complex by nature. You are managing unique homes, different owner expectations, changing guest needs, and countless details that have…
Growth can look impressive on paper. More doors, more markets, bigger numbers. But the businesses that last tend to be built with a much longer view. In this clip from Expedia Group’s Powering Travel Podcast, Alex reflects on what legacy vacation rental companies can teach operators about sustainable growth. Many…
In this episode, Alex & Annie sit down with Jeremy Gall, Founder and CEO of Breezeway, to explore how the continued professionalization of vacation rentals is raising the bar for what strong operations look like. Jeremy shares what led him to tackle one of the industry's most complex challenges: coordinating…
In this episode, Alex & Annie sit down with Jeremy Gall, Founder and CEO of Breezeway, to explore how the continued professionalization of vacation rentals is raising the bar for operations. Jeremy shares what led him to tackle one of the industry's most complex challenges: coordinating the people, properties, and…
Vacation rental tech can get complicated quickly, especially when new tools are constantly promising more automation, more efficiency, and better results. In this clip from Expedia Group’s Powering Travel Podcast, Annie shares why operators need to look beyond what is new and ask whether a tool actually fits the way…
Owner questions feel very different when you have the receipts. If a homeowner asks how often their property was checked, who was there, or what was actually done, relying on memory can make an already uncomfortable conversation harder. In this clip from Pour Decisions: When Stays Go Sideways, Rachel Alday…
A vacation rental company can have plenty of inventory, but that alone does not make it a business worth building around. In this clip, Igor Simkin, CEO of Monarch Collective, shares what they pay attention to when entering a new market: an established brand, a strong team, long-tenured employees, and…
The moment a guest flags a potential safety issue, your response is critical. In this clip from Pour Decisions: When Stays Go Sideways, Amanda Martins of Safely explains the idea of being “on notice” and why even a seemingly small complaint deserves attention. Once your team knows about a potential…
The vacation rental industry has changed dramatically over the years. The technology is smarter, distribution is broader, competition is stronger, and AI is reshaping how operators work. But some of the most important parts of the business have not changed at all. In this special reshare, Alex & Annie step…
The vacation rental industry has changed dramatically over the years. The technology is smarter, distribution is broader, competition is stronger, and AI is reshaping how operators work. But some of the most important parts of the business have not changed at all. In this special reshare, Alex & Annie step…
SEO has been declared dead more than once. The reality is that search keeps changing, and the strategy has to change with it. In this clip, Vanessa Humes of ICND shares why vacation rental operators should be careful about handing everything over to the latest “all-in-one” solution or chasing whatever…
Vacation rental businesses often have plans for protecting properties when a storm, fire, flood, or other emergency hits. But true preparedness goes much further than securing the homes. In this YouTube-exclusive episode, Alex & Annie are joined by Rachele Hobbs, Sue Jones, and April Burns of Hospitality Heroes for a…
Vacation rental businesses often have plans for protecting properties when a storm, fire, flood, or other emergency hits. But true preparedness goes much further than securing the homes. In this YouTube-exclusive episode, Alex & Annie are joined by Rachele Hobbs, Sue Jones, and April Burns of Hospitality Heroes for a…
When an owner asks for more detail, questions why something was handled differently, or wonders why they were not told about an incident sooner, the question is usually about more than the immediate issue. They want to know their property is in good hands. In Episode 3 of Pour Decisions:…
Seeing organic traffic drop does not automatically mean your SEO is failing. Search behavior itself is changing. More travelers are getting answers directly from Google AI Overviews or doing part of their research in tools like ChatGPT, Gemini, and Claude before they ever reach a website. In this clip, Jill…
Growth in vacation rental management is often measured by one highly visible number: door count. 🚪 It is easy to track and impressive in a headline. But does it tell you whether those properties are profitable, whether owners are staying, or whether your team can support the growth? In the…