A guest can spend months planning a vacation, travel all day, arrive with tired kids and luggage in tow, and then have the entire experience unravel at one very important moment: the front door.
In this episode, we are joined by Dawn Keathly of dormakaba and Matt Seyed of Secure Lodging Systems for a conversation about an often overlooked part of the vacation rental experience: guest access.
We discuss:
✅ Residential vs. commercial-grade locks
✅ Guest codes, tracking, and security
✅ Access challenges in condos and HOAs
✅ Why lockouts can damage guest trust
✅ Phasing access upgrades across a portfolio
✅ Managing pool gates and common areas
✅ Balancing guest, owner, and operator needs
✅ What makes dormakaba approach to vacation rental access different
If you’re looking to make guest access more reliable, secure, and easier to manage across your properties, this episode is for you.
Listen through the link in bio 👆
#vacationrentals #shorttermrentals #guestexperience #propertymanagement #accesscontrol