A guest can spend months planning a vacation, travel all day, arrive with tired kids and luggage in tow, and then have the entire experience unravel at one very important moment: the front door. In this episode, we are joined by Dawn Keathly of dormakaba and Matt Seyed of Secure…
A guest can spend months planning a vacation, travel all day, arrive with tired kids and luggage in tow, and then have the entire experience unravel at one very important moment: the front door. In this episode, Alex is joined by Dawn Keathly of Dormakaba and Matt Seyed of Secure…
What does it look like when a vacation rental company decides its brand should better reflect the business it has become? Alex & Annie went on site at 30A Escapes for its brand reveal party to find out. In this YouTube-exclusive episode, we talk with the team behind the company…
In this YouTube-exclusive episode, Alex & Annie go on site at 30A Escapes for the company’s brand reveal party and get a firsthand look at the next chapter of the business. What started as a new website eventually became something much bigger: an opportunity for the team to rethink how…
Alex & Annie are taking the podcast on the road for a special on-location episode from Montego Bay, Jamaica. This time, they’re stepping inside Call Center Solutions to see the operation firsthand, meet the team behind it, and get a closer look at how CCS supports vacation rental businesses from…
Alex & Annie are taking the podcast on the road for a special on-location episode from Montego Bay, Jamaica. This time, they’re stepping inside Call Center Solutions to see the operation firsthand, meet the people behind it, and get a closer look at what it takes to build a hospitality…
Growth can create pressure to keep chasing the next milestone, even when that growth starts pulling attention away from what matters most. In this clip, Josh Parry, Managing Partner & CPO of Ciirus, explains how being independently financed has allowed Ciirus to stay focused on customer satisfaction, product investment, and…
The full replay of our 3rd Real Talk Roundtable is now available on our YouTube channel. 💡 In this edition, Chris Walker of Direct Booking Tools, Vanessa Humes of ICND, and Tim Johnson of Seaside Vacations and Sales joined us to talk about what really drives direct bookings. The conversation…
In the third edition of the Alex & Annie Real Talk Roundtable, Alex & Annie are joined by Chris Walker of Direct Booking Tools, Vanessa Humes of ICND, and Tim Johnson of Seaside Vacations and Sales for a candid conversation about what really gives travelers a reason to book direct.…
In this clip, Josh Parry, Managing Partner & CPO of Ciirus explains why there is a limit to how much vacation rental businesses can automate. Every operator works with different owners, properties, and operational realities. That complexity is crucial when deciding where technology fits and how much responsibility should be…
How well do you really know your guests? In this clip, Orlie Benjamin, Founder & CEO of Lasoh, shares one of the core direct-to-consumer principles that has shaped the way she thinks about vacation rental marketing: Know your customer. Build the relationship. Give them a reason to come back. As…
Nearly two decades into building vacation rental technology, Ciirus is still focused on a simple priority: helping its customers build stronger businesses for the long term. In our latest episode, Alex & Annie sit down with Vinny Dicarlo and Josh Parry of Ciirus to talk about how independent ownership has…
In this episode, Alex & Annie sit down with Vinny Dicarlo, CEO of Ciirus, and Josh Parry, Chief Product Officer, for a conversation about the philosophy that has shaped the company over nearly two decades. Founded as a family business, Ciirus has taken a deliberately measured approach to growth. Rather…
Real Talk Roundtable: Are Direct Bookings a Channel or a Brand Outcome?
A new look for 30A Escapes Vacation Rentals, and a big moment for the team behind it. ✨ Alex & Annie went on site for the company’s brand reveal party and spent the day talking with the people who helped bring this next chapter to life. From the thinking behind…
In this clip from our latest episode, Neely Khan reflects on what made the first Women in Vacation Rental European Conference (WVREC) feel so different. She shares why the environment created by Cristiana Carpini and her team gave her the confidence to tell a deeply personal story publicly for the…
AI is becoming part of the operating model for almost every vacation rental company. So what happens when everyone is using it? In this clip from our 300th episode, Terry Whyte makes a prediction about where the real competitive advantage may come from next. His view is that getting good…
In this week's episode, Annie is joined by Jinnie Randolph for a conversation with Cristiana Carpini, founder of the Women in Vacation Rental European Conference (WVREC), and Neely Khan, founder of Kahani. Together, they explore the value of creating spaces where women can build trust, share openly, and form meaningful…
In this episode, Annie is joined by Jinnie Randolph for a conversation with Cristiana Carpini, founder of the Women in Vacation Rental European Conference (WVREC), and Neely Khan, founder of Kahani. Together, they explore the value of creating spaces where women can build trust, share openly, and form meaningful relationships…
The vacation rental industry is changing fast, and VRMA is evolving with it. In our latest YouTube-exclusive episode, Alex & Annie sit down with Anne Gardner, Executive Director of VRMA, to talk about what the association’s next chapter looks like and how it is responding to the needs of a…
The vacation rental industry is evolving quickly, and VRMA is evolving with it. In this YouTube-exclusive episode, Alex & Annie welcome back Anne Gardner, Executive Director of the Vacation Rental Management Association (VRMA), for a conversation about the association’s next chapter and the role it hopes to play in a…
Dor count can create a false sense of momentum. A company may be adding properties every month while much of that growth is simply replacing owners it already lost, spending more just to stay in the same place. In this clip from Revenue Reality Check, presented by Beyond, Julie Brinkman…
More than 150 session submissions. About 35 spots. So what actually makes the cut at VRMA? VRMA 26 Nashville is coming up, and in our latest YouTube-exclusive episode, we’re taking you behind the scenes of how the organization is putting together this year’s education program. We’re joined by Michelle Marquis,…
Alex & Annie are taking the show on the road. Coming up, they head to Montego Bay for a special onsite episode with Call Center Solutions, spending time with the team and stepping inside the operation. From the CCS office to conversations by the beach, we’re bringing you along for…