After decades with major hotel brands like Four Seasons and Kimpton, Tom Waithe thought transitioning into vacation rental management would be fairly straightforward.
But he quickly discovered a whole new set of operational challenges.
In our latest episode, Alex & Annie sit down with Tom, SVP of Operations at Aqua-Aston Hospitality, to explore what hotels get right (and wrong) about vacation rentals.
We discuss:
🏨 What makes managing vacation rentals so different from hotels
🔑 The challenges of bringing hotel-level service standards to individually owned properties
💻 Why traditional hotel technology doesn't always meet the needs of vacation rental operators
📈 OTA dependence, direct bookings, and competing with major hotel brands
🤝 How owner relationships, guest loyalty, and repeat bookings shape long-term success
If you're looking to strengthen your operations and deliver better experiences for owners and guests, this episode is for you.
🎧 Listen to the full conversation through the link in the comments! 👇
#vacationrentals #shorttermrentals #propertymanagement #hospitality