Amanda Szubert
COO
Amanda Szubert is the COO for Call Center Solutions. Her previous work experience includes roles in sales, guest services, homeowner services, accounting, workforce management and contact center management with Marriott and Brittain Resorts & Hotels.
Amanda has participated in the community’s Women’s Leadership Alliance and remains actively involved as a leader of future classes. She is a native of Illinois. Amanda graduated from Illinois State University with a Bachelors degree in both Business Administration and Hospitality Management. She also earned a minor degree both in accounting and insurance.
303
Sept. 24, 2026
Jamaican Me Crazy: Alex & Annie Live from Montego Bay, with Call Center Solutions
Alex & Annie are taking the podcast on the road for a special on-location episode from Montego Bay, Jamaica. This time, they’re stepping inside Call Center Solutions to see the operation firsthand, meet the people behind it, and get a closer look at what it takes to build a hospitality team that can support vacation rental businesses from hundreds of miles away. Throughout the visit, Alex and Annie sit down with members of the CCS team across operations, HR, IT, and leadership to hear what...
Guests: PAUL WOHLFORD , Amanda Szubert
280
May 20, 2026
Smarter Staffing, Stronger Service, Better Guest Experiences with Paul Wohlford and Amanda Szubert of Call Center Solutions
Send us a message! In this episode, we are joined by Paul Wohlford and Amanda Szubert of Call Center Solutions to talk about staffing, guest services, AI, and the growing need for reliable support in vacation rental operations. Paul and Amanda share how Call Center Solutions grew out of a real hospitality staffing challenge and how their nearshore team in Montego Bay, Jamaica now supports vacation rental and hotel companies with reservations, outbound calls, after-hours support, back-office w...
Guests: PAUL WOHLFORD , Amanda Szubert