Guest Experience Episodes

Marc Hostovsky, CEO/Founder of Minoan Experience, joins us today for an enlightening look at e-commerce and how vacation rental companies and hosts now have the ability to make their properties a shoppable, revenue driving experience. Gone are the days of ordering furniture from multiple websites or companies and keeping track of work orders - Minoan Experience allows you to make all the furnishings and decor in your unit shoppable to your guests. Marc's previous experience at Jet.com and Wal-Ma...

Today we're joined by Matt Loney, CEO of Xplorie, for a conversation about the current state of guest experience and tech in the vacation rental industry and what the future holds for consolidation between overlapping products. Matt predicts there will be 3 main sectors of vacation rental technology that will see consolidation: Guest Communication/Acquisition / CRM In-room technology Operations (housekeeping & maintenance) The influx of new technology pouring into vacation renta...