Dawn Keathly
Senior Business Development Manager, dormakaba
Dawn Keathly found her way into the vacation rental industry through smart home technology, starting at PointCentral, where she learned firsthand how property managers use connected systems to improve operations and the guest experience. She later spent time consulting with an AI-focused property management system, giving her another perspective on how technology shapes the guest journey. Today, at dormakaba, Dawn brings those experiences together with what she says has always been her strongest suit: building relationships, bringing people together, and helping operators find solutions that genuinely fit the way their businesses work.
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Sept. 30, 2026
Shut the Front Door: Why Guest Access Can Make or Break a Stay, with dormakaba
A guest can spend months planning a vacation, travel all day, arrive with tired kids and luggage in tow, and then have the entire experience unravel at one very important moment: the front door. In this episode, Alex is joined by Dawn Keathly of Dormakaba and Matt Seyed of Secure Lodging Systems for a conversation about an often overlooked part of the vacation rental experience: guest access. They explore why getting guests through the door reliably is about much more than choosing a lock....
Guests: Dawn Keathly , Matt Seyed