Guest Experience Shows
Behind the Brand: How Homes & Villas by Marriott Bonvoy is Driving Pa…
Send us a message! What happens when one of the world’s most trusted hotel brands steps into the vacation rental space? In this episode, we’re joined by Jane Gavin (Senior Director of Brand Marketing & Guest Experience) and K...
The New Standard: Why Smart Guest Screening is Essential for Short-Te…
Send us a message! As the hospitality industry evolves, guest screening and verification have become essential components of a safe and seamless guest experience. In this episode, we sit down with Ela Mezhiborsky, President a...
Vacation Rental Tech: What You Need to Know to Stay Ahead in 2025
In this week’s episode, we are thrilled to welcome back Terry Whyte, owner of Anna Maria Island Beach Rentals and a renowned expert in vacation rental technology and operations. As one of the leading voices in the vacation re...
For the Love of Gatlinburg: How Tom Goodwin Uses Storytelling to Pres…
In this week’s episode, we’re thrilled to welcome back Tom Goodwin, CEO of Mountain Laurel Chalets and host of " For the Love of Gatlinburg" Podcast. Tom shares insights into his family-run vacation rental business in Gatlinb...
Building a Boutique Brand: How Steve Turk Brings Hotel Standards to V…
In this episode, we sit down with Steve Turk, founder of Tangy Management, a vacation rental management company known for its unique hotel-inspired approach to hospitality. With over 24 years of experience in luxury hotels, S...
Insights from Ian Carter, former CEO of Hilton International: How to …
In this episode of Alex & Annie: The Real Women of Vacation Rentals, we are joined by Ian Carter, the former CEO of Hilton International and current Chair of the Board for Watches of Switzerland, Eataly, The Boston University...
Designing Unique Cabin Experiences: How Eric Moeller Blends Boutique …
Exclusive offer for Alex & Annie listeners: Mention "Alex & Annie" when you sign up with Boom to get 50% off your onboarding fee and 1 month FREE. Visit boomnow.com to claim this limited-time deal! In this week’s episode, we’...
Understanding How The Enneagram and Personality Assessments Can Help …
Exclusive offer for Alex & Annie listeners: Get $400 off your onboarding fee when you partner with Hostaway using this link: http://get.hostaway.com/alexandannie In this episode, Alex & Annie are joined by Linny and Kyle Jone...
Breaking the Mold: How BnBFinder's Fee-Free Model is Redefining the O…
Exclusive offer for Alex & Annie listeners: Get $400 off your onboarding fee when you partner with Hostaway using this link: http://get.hostaway.com/alexandannie In this episode, Alex and Annie are joined by Eric Goldreyer, t...
From the Beach to the Mountains: Meaghan Moylan’s Journey to The Outp…
In this episode of "Alex & Annie: The Real Women of Vacation Rentals," hosts Alex & Annie welcome special guest Meaghan Moylan, host of the "Workflows and Espressos" podcast and Executive Director of Outpost - a Vacation Rent...
Balancing Tech and Human Touch: The Future of Guest Communication in …
In this episode of "Alex & Annie: The Real Women of Vacation Rentals," hosts Alex & Annie explore the delicate balance between leveraging technology and preserving the irreplaceable human touch in guest communication for the ...
The Human Side of Hospitality: Nurturing Teams in a Post-Pandemic Lan…
In this insightful episode, Alex & Annie are joined by Elisabeth Yoho, Chief People Officer at Harris Vacation Rentals. Elisabeth dives into the critical role of corporate culture in retaining top talent and creating cohesive...
Winning Hospitality Strategies: Aligning Guest Values, Loyalty Progra…
In this episode of "Alex & Annie: The Real Women of Vacation Rentals” podcast, hosts Alex and Annie are joined by Pete DiMaio, CEO of Travel Boom Marketing. Together, they dive into the latest trends and strategies shaping th...
3 Points for Hospitality Marketing: Alex & Jonathan Ruggles of Flip.to
In this episode, Alex had the opportunity to sit down with Jonathan Ruggles, the Director of Partnerships at Flip.to. They discuss three key points in hospitality marketing: building your digital presence on your own land, le...
Spotlight on Exceptional Property Managers: LIVE with 30A Beach Girls
In the latest episode of "Alex and Annie, the Real Women of Vacation Rentals," we’re in for a treat to an insightful conversation with the dynamic duo of 30A Beach Girls, Hollie and Lisa. Nestled in a stunning vacation home w...
Navigating Mentorship and Industry Transitions in Vacation Rentals wi…
In this insightful episode, hosts Alex and Annie dive deep into the world of vacation rentals with a special guest, Sarah Bradford, co-host of Sarah and T Podcast, and former owner of two successful vacation rental companies ...
Riding the Waves of Change with Valerie Gangas, CEO of Juniper Holida…
In this engaging episode of Alex and Annie: The Real Women of Vacation Rentals, we sit down with Valerie Gangas, a powerhouse in Transformational Life Coaching, an accomplished Author, and the visionary CEO behind Juniper Hol...
Exploring New Air Sensor Technology with the CMO of WYND, Dora Du
In this episode, Alex and Annie are joined by Dora Du, CMO of WYND - venture-backed startup that has built proprietary sensor technology that helps homeowners take control of the air in their properties. Their first use case ...
Unveiling the Secrets of High-End Concierge Service for Vacation Rent…
In our latest episode, we sit down with Kristin Brown CEO of Concishare, a prominent lifestyle concierge management company to explore high-end concierge service for vacation rentals. What does it take to provide a seamless ...
Enhancing Guest Experiences Using In-Unit Technology, with Suneel Goud
In today’s episode, Alex and Annie feature Suneel Goud, the CEO and Co-Founder of GuestView Guide, a SHARP NEC company. Suneel discusses their in-unit digital concierge designed for property managers and operators to enhance ...
DACK’s Customer Experience Enhancing Solution, with Thomas Schaper
IMPROVE YOUR GUEST EXPERIENCE WITH SEAMLESS TECHNOLOGY In today’s episode, Alex and Annie welcome Thomas Schaper, the Head of Product at DACK Inc. Thomas shares his experience in creating DACK as an app that improves the gues...
The Journey is the Destination, with Luca Zambello, CEO of Jurny
Luca Zambello joins us for today's episode to share the journey of creating Jurny, the industry's first MOS (management operating system). With roots in property management, Luca shares how he changed software 5 times - then ...
How a Young Entrepreneur is Re-imagining Guest Experience Technology,…
Francois Goello who is the founder of Enso Connect joins us today for an interesting tale of how a terrible guest experience led to him founding one of the slickest guest apps on the market. Francois tells us how Enso Connect...
The Queen of Guest Experience: Tyann Marcink Hammond, Touch Stay
Tune in for a fun look behind the curtain of this amazing gal that is changing the game for small and large vacation rental operators that want to provide an enhanced experience for their guests! Tyann wears two hats - she op...