AI has been part of nearly every industry conversation this year, but one theme keeps coming with it: how do we use it without losing the human side of hospitality?
In this clip from our mid-year recap episode, Jinnie reflects on the question many of our guests are navigating right now: where can AI make the work better, and where does human judgment and connection still matter most?
There is no perfect playbook yet. The industry is learning in real time, and that is part of what has made these conversations so interesting.
Hear more of the themes shaping 2026 and what we are watching next in the full episode.
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