💡 80% of your revenue comes from 20% of your guests
Many operators are focused on getting more bookings, but overlook the goldmine sitting in front of them: the guests they've already hosted.
In our latest episode, Orlie Benjamin shares how building lasting relationships with past guests can lead to stronger revenue and more consistent growth.
This approach is already being used by some of the most recognized names in hospitality, and it works.
The operators who succeed are intentional with the data they collect. They understand their guests, maintain the relationship after each stay, and use the right tools to bring them back.
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