Check Rachel's Book here: https://promo.porchlightbooks.com/pages/promotions/pleasedodisturbps?
What can nearly two decades in luxury vacation rentals teach us about great leadership?
Rachel Alday, Co-founder of Abode Luxury Rentals, joins Alex & Annie to discuss the launch of her new book, Please Do Disturb: How True Leaders Show Up When It Matters Most, co-authored with Linny Jones and Harte Logan.
Drawing from her experience building a luxury vacation rental business, Rachel shares the inspiration behind the book and its three guiding commitments: Show Up, Make Room, and Build Belonging.
The conversation explores how hospitality principles can shape stronger leaders, why thoughtful service recovery can build lasting loyalty, and how AI can support more meaningful human connections.
Rachel also takes us behind the scenes of writing and publishing her first book, sharing the journey of bringing these ideas to a wider audience.
Episode Chapters:
00:00 - Welcome to the Show
00:37 - Meet Rachel Alday and her new book
01:00 - How nearly 20 years in vacation rentals inspired the book
06:58 - Why human connection is a skill that can be developed
09:53 - Bringing hospitality principles into company culture
10:26 - The three commitments: Show Up, Make Room, and Build Belonging
16:21 - The service recovery paradox and the story behind Tim Ferriss's feedback
21:30 - Understanding the needs behind guest complaints
22:55 - The role of AI in personalized hospitality and human connection
28:03 - Why service recovery can strengthen relationships
29:53 - Behind the scenes of writing and publishing Please Do Disturb
33:39 - Applying the book's principles beyond vacation rentals
35:10 - Challenging traditional approaches to hospitality
Connect with Rachel:
LinkedIn: https://www.linkedin.com/in/rachelalday/
About the Book:
Please Do Disturb: How True Leaders Show Up When It Matters Most, co-authored by Rachel Alday, Linny Jones, and Harte Logan, explores how intentional human connection can shape stronger leadership, meaningful relationships, and a greater sense of belonging.
Check it out here: https://promo.porchlightbooks.com/pages/promotions/pleasedodisturbps?
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