In our first-of-the-month bonus episode, we sit down with Orlie Benjamin, founder and CEO of Lasoh, a fast-rising platform built to help vacation rental operators deliver better guest experiences and drive more revenue.
We first met Orlie at VRNation, and today she’s diving into how Lasoh is giving operators the tools to take back control of their guest relationships and unlock new profit opportunities.
In this episode, we cover:
1️⃣ Why the guest journey should start at booking, not check-in
2️⃣ How Lasoh creates a branded, seamless digital experience for every stay
3️⃣ How operators can still build guest relationships despite Airbnb’s tightening restrictions
4️⃣ The power of retention marketing to improve occupancy and repeat stays
5️⃣ The future role of AI in guest communication and CRM
If you're serious about owning your guest journey, this episode is a must-listen.
#vacationrentals #shorttermrentals #strindustry #guestjourney #guestexperience #directbookings