💡 What did we lose in the rush to scale?
As vacation rentals went from mom-and-pop to mainstream, the tech got smarter but things also got a lot messier.
In this week’s episode, we sit down with John Suzuki, industry expert and host of the Finding Better podcast, to talk about the real cost of progress in our industry.
From communication breakdowns to burnout and confusion, John shares what it was like on the frontlines of one of the biggest transitions the vacation rental world has ever seen and why empathy, honesty, and scrappiness are becoming the edge in a tech-dominated landscape.
We dive into:
1️⃣ Why innovation isn’t the same as improvement
2️⃣ How AI could finally simplify operations (if we let it)
3️⃣ What John wishes the industry had done differently
4️⃣ And why "being human" is still the most underrated skill in business
If you’ve ever felt overwhelmed by how fast things are moving or nostalgic for the days when hospitality was more human, this episode is for you.
#vacationrentals #shorttermrentals #strinnovation #strindustry