Scaling a vacation rental company can create a lot of opportunity.
But one of the hardest parts of growth is making sure hospitality does not get watered down along the way.
When a company is small, the owner relationships feel personal. The guest experience is easier to protect because the people making decisions are usually the same people dealing with the homes, the owners, and the guests.
As the business grows, that gets harder.
In this episode, Bob Milne talks about one of the biggest lessons he has learned from building and scaling vacation rental companies: growth only works when it does not pull the company away from the hospitality that made it successful in the first place.
For Bob, that means keeping local teams close to the decisions that affect owners, employees, and guests.
#vacationrentals #shorttermrentals #strindustry #propertymanagement #hospitality