Alex & Annie are taking the podcast on the road for a special on-location episode from Montego Bay, Jamaica.
This time, they’re stepping inside Call Center Solutions to see the operation firsthand, meet the team behind it, and get a closer look at how CCS supports vacation rental businesses from Jamaica.
They get into:
✅ How CCS got its start in Montego Bay
✅ What onboarding and training a remote hospitality team actually looks like
✅ What makes a great reservation agent
✅ How HR, IT, and operations work together behind the scenes
✅ Why culture and connection matter when teams are working remotely
✅ How CCS has expanded beyond reservations into broader operational support
✅ How property managers can get started with a CCS team
And of course, no trip to Jamaica would be complete without a few beachside conversations and uniquely Jamaican moments along the way.
#vacationrentals #shorttermrentals #propertymanagement #hospitality #vacationrentaloperations