Connection may not be a metric, but it drives the best results. 💡
In this week’s episode, Kerri Gibson of Chalets Hygge shares how she built a hospitality brand that earns 70% direct bookings by focusing on human connection and choosing the right tech to support it.
With Lodgify at the core of her tech stack, Kerri created systems that simplify operations while keeping every guest interaction personal and meaningful.
We discuss:
1️⃣ How a personal sabbatical evolved into a purpose-led hospitality brand
2️⃣ Building trust through authenticity and storytelling
3️⃣ Why repeat guests are the strongest driver of direct bookings
4️⃣ How Lodgify helps her maintain genuine connection at scale
5️⃣ Lessons from expanding into a boutique motel guided by the same values
#vacationrentals #directbookings #hospitality #shorttermrentals #lodgify #connection #guestexperience