Today we’re diving into a topic that continues to grow in importance for vacation and short-term rental managers: guest screening and property protection. Leo Walton is co-founder of Superhog, a company that has streamlined the process for managers to easily confirm the identity of their guests and protect against fraud, damage and crime.
The key to providing a good guest experience when it comes to processes like screening and other security measures is to set expectations early and bring them to the guest’s attention as soon as possible.
By clearly communicating your security measures, bad guests will be deterred and good guests won’t bat an eyelid when it comes to completing them if they have been made aware of how you operate and what you expect from them.
Leo’s positive energy is infectious. Tune in for a lively discussion!