If DARM 2025 left you thinking, this episode helps put words to it.
This episode was recorded live at DARM 2025, right in the middle of the event, while the conversations were still unfolding and the energy was still fresh.
Alex & Annie sit down for two fireside chats with Alex Cisneros of StayTerra and Dennis Goedheid of Casiola to talk through what’s showing up in the industry right now, and what operators are being asked to decide even when the path forward is not perfectly clear.
We discuss:
1️⃣ Why StayTerra targets reputable, community‑rooted operators
2️⃣ Where centralization helps, and where local teams must stay empowered.
3️⃣ Why multi-brand scale starts with getting data into one place
4️⃣ Why loyalty is still tough to crack in vacation rentals.
5️⃣ A more grounded take on luxury: less formality, more ease.
6️⃣ How Casiola is building growth through partnerships and ambassadors.
7️⃣ AI guest service that anticipates needs and raises expectations fast.
8️⃣ The next challenge: being discovered when AI gives only a few options.
#vacationrentals #shorttermrentals #strindustry #str #DARM2025