This episode was recorded live at DARM 2025, right in the middle of the event, while the conversations were still unfolding and the energy was still fresh.
Alex & Annie sit down for two fireside chats with Alex Cisneros (StayTerra) and Dennis Goedheid (Casiola) to talk through what’s showing up in the industry right now, and what operators are being asked to decide even when the path forward is not perfectly clear.
If you were at DARM, this conversation will likely put words to what you were feeling. And if you weren’t, it offers a clear window into the discussions that mattered most this year.
What you’ll hear in this episode:
1️⃣ Why StayTerra targets reputable, community‑rooted operators
2️⃣ Where centralization helps, and where local teams must stay empowered.
3️⃣ Why multi-brand scale starts with getting data into one place.
4️⃣ Why loyalty is still tough to crack in vacation rentals.
5️⃣ A more grounded take on luxury: less formality, more ease.
6️⃣ How Casiola is building growth through partnerships and ambassadors.
7️⃣ AI guest service that anticipates needs and raises expectations fast.
8️⃣ The next challenge: being discovered when AI gives only a few options.
Connect with Alex Cisneros:
LinkedIn: https://www.linkedin.com/in/alexjcisneros/
Website: https://stayterravaca.com/
Connect with Dennis Goedheid:
LinkedIn: https://www.linkedin.com/in/dennisgoedheid/
Website: https://www.casiola.com/
Get 20% off any yearly or bi-yearly Lodgify plan, plus free personalized onboarding (a $3,000 value).
👉 Use code AAA20 at checkout. Offer valid until December 31, 2025.
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