In this episode, we sit down with Frank Bosi, Senior Director of Partner Development at Hostfully, to unpack how a hospitality-first mindset shows up in real product decisions, partnerships, and company culture.
Frank shares how Hostfully puts this into practice. From investing heavily in onboarding and education, to letting user feedback drive product priorities, to choosing partners and investors that align with long-term values.
We also dig into why culture often moves faster than product roadmaps, how AI can reduce friction without erasing your brand voice, and why relationships still matter in an industry built on platforms, integrations, and scale.
This conversation covers:
1️⃣ Why hospitality fundamentals still matter in a tech-first industry
2️⃣ How Hostfully protects its culture while continuing to scale
3️⃣ What “human-first” technology looks like in real operations
4️⃣ How AI can support better guest experience without stripping away authenticity
5️⃣ What property managers are most focused on heading into 2026
6️⃣ Why partnerships and relationships remain a real competitive advantage
7️⃣ How Hostfully supports operators at every stage of growth
8️⃣ What thoughtful investment looks like when culture comes first
If you’re evaluating technology, building teams, or trying to grow without losing the trust of guests or owners, this conversation is for you!
Listen to the full episode through the link in the comments 👇
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