Glen Pacani

HOTEL REVENUE MANAGEMENT SENIOR EXECUTIVE
Highly accomplished professional with over 20 years of experience in the hospitality and travel industry. Dynamic, strategic thinker with an inspiring personality and exceptional leadership skills. Leads and develops diverse teams in fast-paced cultures to diagnose opportunities and achieve best-in-class results. A visionary executive with repeated success in integrating strong core values, strategy development, process improvement, and change management.

EDUCATION

University of Connecticut – School of Business Storrs, CT
Bachelor of Science (BS), 2017-2020
Major: Real Estate Finance and Urban Economics

PROFESSIONAL EXPERIENCE

NDM Hospitality Orlando, FL
Vice President – Commercial Strategy and Distribution 2023-Present

 Leading a large and growing sales and revenue team, fostering their development, empowering growth, and building a team-focused culture, in alignment with the company’s goals
 Preparing and recommending budgeting and forecasting models, analyzing market trends, developing overarching pricing strategies, and presenting them to the ownership, C-Suite, and hotel teams
 Monitoring industry and market trends, understanding the competitive landscape and market dynamics to identify emerging opportunities and potential threats.
 Building and fostering relationships with different hotel owners and investors that enable existing and future successful partnerships

Southern Management Companies , Washington, D.C.
Head of Revenue Management and Business Travel Sales 2022-2023

 Directed and managed large-scale transformational initiatives, including the implementation and utilization of the Duetto RMS System companywide and the reorganization of the Sales Team
 Prepared and recommended budgeting, forecasting models, market trends, and pricing strategies for the ownership and senior executive team
 Built and fostered relationships with different hotel owners/investors that enable existing and future successful partnerships
 Led the performance monitoring process for the portfolio, including the development of RevPAR targets and Long-Range Plan (LRP), development of analytics, reporting framework, and metrics to effectively track, evaluate, and manage business performance.

RevUp Hotels Management Services Storrs, CT
Founder 2017-2022

 Headed the Revenue Management transition team for new hotel openings and transfers of hotel ownership
 Assembled, recruited, and developed the revenue and reservation team for several independent hotels
 Designed and implemented new tools, systems, and reports to be used by the hotel’s revenue managers, the reservations team, operations departments, executive team, and ownership
 Prepared and recommended budgeting and forecasting models, projections, pricing strategies, and market positioning for the ownership and senior executive team

CQ Hotels Stamford, CT
Vice President of Revenue Management 2015-2017

 Provided strategic directions and operational leadership to improve revenues, cost margins, profits, and achieve business success
 Managed and developed over 2000 employees as part of the Executive Leadership team
 Orchestrated and led the 2016-2017 Sales and Revenue Management transformation of the CQ’s unique business model
 Redesigned and revamped the Revenue Management and Distribution tools, systems, and reporting to maximize successful utilization

HEI Hotels & Resorts Norwalk, CT
Regional Director of Revenue Management 2009-2015

 Led the Revenue Management discipline for twenty-two hotels, including leading and managing the hotels’ Revenue Leaders and their teams
 Orchestrated and led the conversion and implementation of One Yield, HPP, CI/TY, RDP, Valhalla, and ISAC for twenty-two Marriott and Starwood hotels
 Managed and developed over 2500 employees as part of the Regional Executive team
 Built and fostered relationships with thirteen different hotel owners that enabled existing and future successful partnerships
 Conceptualized, developed, and customized the PSA tool by incorporating the Demand360 report, to be used companywide

JW Marriott, Marriott Dadeland, Courtyard Dadeland, Miami, FL
Area Director of Revenue Management 2007-2009

 Responsible for total hotel revenue strategies to include transient, group, contract, catering, and other revenues
 Prepared and presented the annual budget, the 30-60-90 days forecast, weekly sales strategy, and daily RevMax meetings
 Improved the STR ranking for all three hotels to the top 2 of the comps sets within 24 months

The Westin Fort Lauderdale Fort Lauderdale, FL
Director of Revenue Management 2001-2007
Reservation Manager and Group Coordinator
Front Desk and Night Audit Supervisor

 Developed and executed plans including revenue budget, group, and transient strategies, and presented to corporate senior leadership and owners
 Prepared and presented the 30-60-90 days forecast, the weekly sales strategy, and daily RevMax meetings
 Built and maintained a strong relationship with E-Commerce partners and OTAs Market Managers to drive incremental revenue
 Created group blocks, entered rooming lists and reservations, and acted as a liaison between sales and operations departments
 Oversaw the daily operations of the reception department, such as daily arrivals, VIPs, suite assignments, housekeeping status, departure due outs, and handled customer service issues
 Maintained total accounts reconciliation and balanced guest and hotel general ledgers on a nightly basis during the night audit shift