Behind the PMS: Meet TravelNet Solutions' New CEO Boogie Wittenburg

In this week’s episode, we sit down with Boogie Wittenburg, the CEO of TravelNet Solutions, makers of Track PMS. With over two decades of experience in mission-critical technology, Boogie brings a people-first mindset to an already well-established platform in the vacation rental tech space.

The conversation offers a closer look at how he’s approaching leadership, culture, and innovation as the company enters its next chapter.

A Strong Foundation Meets Fresh Perspective

TravelNet Solutions has long been recognized as a reliable platform for professional property managers. Boogie steps in with a deep respect for that legacy, while introducing new energy and structure to help the company scale sustainably.

Since joining, he has focused on listening to both customers and team members and identifying opportunities to improve core processes, elevate service, and foster a culture of ownership and engagement.

Leading with People in Mind

One of Boogie's key leadership tools is a framework called the Service Profit Chain, which prioritizes employees first, followed by customers and then shareholders. The concept is straightforward: when teams are supported and empowered, they’re better equipped to deliver for customers, which in turn drives business performance.

This people-first approach informs everything from hiring and training to team structure and decision-making. For Boogie, cultivating engaged employees is essential to building a resilient business.

Rethinking Customer Support

One of the first things Boogie tackled was improving the customer support experience. He was surprised to learn that support inquiries were previously routed through voicemail — and acted quickly to change that.

From staffing changes to new systems and clear response goals, TravelNet Solutions is now taking a more proactive, accessible approach to supporting its customers. It's one of many steps aimed at strengthening trust and responsiveness across the board.

Introducing the Owner Mobile App

The episode also highlights the recent launch of Track’s new Owner Mobile App — a tool designed to improve communication and transparency for homeowners. With performance data and real-time access now at their fingertips, property owners can stay connected to their investments and feel more confident in the management partnership.

For professional property managers, it’s a tool that supports retention by demonstrating value beyond bookings.

Strategic Use of AI

TravelNet Solutions is also exploring the role of AI in improving efficiency across support, operations, and engineering. Instead of replacing human input, AI is being used to surface insights, automate common tasks, and give teams more time to focus on what matters most.

There’s still work ahead in optimizing these tools, but Boogie sees AI as a key part of the company’s long-term strategy to serve both customers and employees more effectively.

Looking Ahead

This episode is a timely look at leadership in a fast-moving industry. Boogie Wittenburg’s focus on listening, building trust, and aligning teams around shared values is helping shape TravelNet Solution’s future — one that stays grounded in reliability while pushing toward thoughtful, modern growth.

Watch the full episode here: