Feb. 28, 2026

1st of the Month Bonus: Intentional Growth in a Rapidly Evolving STR Market with Carly Traub

1st of the Month Bonus: Intentional Growth in a Rapidly Evolving STR Market with Carly Traub
Apple Podcasts podcast player badge
Spotify podcast player badge
Amazon Music podcast player badge
Castro podcast player badge
RSS Feed podcast player badge
Apple Podcasts podcast player iconSpotify podcast player iconAmazon Music podcast player iconCastro podcast player iconRSS Feed podcast player icon

Send us a message!

Growth in short-term rentals often gets framed as a numbers game. More properties, more markets, more tech, and more scale.

But what if growth isn’t about doing more but choosing better?

In this 1st of the Month Bonus episode, Alex & Annie sit down with Carly Traub, Co-Founder and CEO of Lazy Sunday Rentals, to talk about what it really looks like to build a business intentionally in a fast-moving, information-heavy industry.

Carly launched her company in 2022 alongside her husband, starting with a single property and quickly scaling to a growing portfolio. Like many operators, she said yes to everything early on. Over time, she realized that not all growth is aligned growth.

This conversation explores the shift from reactive expansion to thoughtful refinement.

Episode Chapters:
04:53 Moving from channel-dependent to brand-driven
06:15 Why saying “yes” to everything works at first and why it eventually doesn’t
07:15 Maximizing your existing tech stack before adding more tools
6:26 Evaluating return on time, not just return on money
18:23 Building a direct booking strategy that reflects your identity
27:58 How to define the kind of guest experience you actually want to deliver
31:59 Why smaller operators need a seat at the DMO table
41:26 The realities of operating in a “hot” investment market
45:29 Unrealistic investor expectations and the myth of easy remote hosting

If you’re building in a crowded market and want growth that fits your vision, this episode will help you pause, refocus, and move forward with intention.

Connect with Carly:

LinkedIn: https://www.linkedin.com/in/carly-traub-6a402325/ 

Website: https://lazysundayrentals.com/ 

✨ Exclusive Offer to Alex & Annie Listeners:

Streamline your short-term rental operations with Hostfully.

Mention the Alex & Annie Podcast when you sign up and get free onboarding ($1000 value).

👉 Click here to get started: https://www.hostfully.com/influencers/alex-annie/

#vacationrentals #shorttermrentals #intentionalgrowth

00:00 - Meet Carly And Lazy Sunday

02:45 - From First STR To Full-Time

04:30 - Portfolio Focus And Saying No

05:48 - Channel Dependence To Brand Building

08:57 - Choosing Tech: Hospitable And Beyond

12:10 - Maximize Tools Before Adding More

14:20 - How Carly Learns: Pods, People, Practice

17:58 - Associations And The Time Crunch

21:10 - Online Events, Overwhelm, And ROT

24:20 - Direct Booking And Brand Strategy

25:39 - Sponsor Spotlight: Hostfully

27:50 - Website And Operations Overhaul

31:40 - Rebrand Challenges With A Mixed Portfolio

33:45 - Pruning, Growth, And Boutique Stays

36:20 - Beyond Urban: Blue‑Ocean Properties

39:24 - Sponsor Message

41:50 - Crafting Memorable Guest Touchpoints

45:04 - Serving Many Guest Types In A Sports City

48:20 - DMOs, Visit Indy, And Getting A Seat

WEBVTT

00:00:01.919 --> 00:00:14.880
Welcome to Alex & Annie, the real women of vacation rentals. With more than 35 years combined industry experience, our teacher is allowed to connect up between inspiration and opportunity.

00:00:14.880 --> 00:00:21.839
Teach them to find the word story, idea, strategy, or decision that likes to forget to think of our moment.

00:00:21.839 --> 00:00:31.039
Join them as they highlight the real stories behind the people and brands that have built vacation rentals into the $100 billion industry it is today.

00:00:31.039 --> 00:00:36.640
And now it's time to get real and have some fun with your hosts, Alex and Annie.

00:00:36.640 --> 00:00:39.439
Welcome to Alexandrie, the Roloman of Vacation Rentals.

00:00:39.439 --> 00:00:41.280
I'm Alex and I'm Annie.

00:00:41.280 --> 00:00:48.719
And we are joined today by Carly Traub, who is the co-founder and CEO of Lazy Sunday Rentals in Indianapolis.

00:00:48.719 --> 00:00:50.399
Carly, it's so good to see you.

00:00:50.399 --> 00:00:51.520
It's so good to be here.

00:00:51.759 --> 00:00:53.200
You know, I'm excited to have you here.

00:00:53.200 --> 00:00:58.640
So you were actually my first um manager client out of the gate when I opened Annie and Co.

00:00:58.640 --> 00:01:00.479
So thank you for giving me the opportunity.

00:01:00.479 --> 00:01:01.439
It was really exciting.

00:01:01.439 --> 00:01:02.719
We had a good time together.

00:01:02.719 --> 00:01:12.640
Um, but I just really wanted everybody to meet you because you've just, you're, you're one of those operators that just exudes joy in everything that you do, which speaks to my soul.

00:01:12.640 --> 00:01:16.879
And I and I love that you, you, your husband is kind of doing some stuff with you.

00:01:16.879 --> 00:01:19.280
You're very embedded in the Indianapolis market.

00:01:19.280 --> 00:01:21.120
So really wanted to share your story.

00:01:21.120 --> 00:01:28.719
But before we get started, why don't you tell our audience a little bit about Lazy Sunday and kind of how you became a property manager?

00:01:28.959 --> 00:01:29.599
Yeah, perfect.

00:01:29.599 --> 00:01:31.599
Thank you guys so much for inviting me.

00:01:31.680 --> 00:01:32.799
I'm excited to be here.

00:01:33.040 --> 00:01:39.040
So yeah, so um we started Lazy Sunday, my husband and I in March of 2022.

00:01:39.040 --> 00:01:50.239
We we bought our first short-term rental property here in Indianapolis just really out of excitement for the industry and travel, kind of similar story that you hear a lot where people get into it because they were interested in it.

00:01:50.239 --> 00:01:52.959
So that's how we did and just really enjoyed it.

00:01:52.959 --> 00:01:54.480
I loved hosting guests.

00:01:54.480 --> 00:02:02.000
We had a blast with the design and just really did a fun, uh, unique experience for our guests, and it went really, really well.

00:02:02.000 --> 00:02:11.599
Around that same time, my husband is super handy and he spoke at a networking group and started a general contracting business in the short-term rental industry.

00:02:11.599 --> 00:02:16.960
And we just started showing up to these networking events, and I was able to start co-hosting.

00:02:16.960 --> 00:02:22.479
We bought a second property, it just kind of snowballed um in a really short amount of time.

00:02:22.479 --> 00:02:24.960
I put my W 2 about six months in.

00:02:24.960 --> 00:02:28.639
Not really ready, but I was like, you know what, I'm gonna give this thing a go.

00:02:28.639 --> 00:02:32.400
My husband did the same thing, so uh about the same time.

00:02:32.400 --> 00:02:37.039
So we are living and breathing entrepreneurship um in our household.

00:02:37.039 --> 00:02:41.039
And Lazy Sunday really just came, it the name came naturally.

00:02:41.039 --> 00:02:47.360
Prior to kids, we would have these Sundays where we would literally do nothing all day.

00:02:47.360 --> 00:02:52.080
We would hide out in our basement, watch movies, eat junk food, and we called it, we called it Lazy Sunday.

00:02:52.080 --> 00:02:56.319
And so when we created the business, that was kind of the vibe that we created with that first home.

00:02:56.319 --> 00:02:57.599
We called it the blue villa.

00:02:57.599 --> 00:03:05.759
Just wanted people to feel relaxed and at ease and like they had everything they needed and they didn't have worry worry in the world and they stayed in our properties.

00:03:05.759 --> 00:03:09.439
And as we were thinking about a business name, it just it just came together.

00:03:09.439 --> 00:03:14.639
So ever since I've been growing the portfolio, I've said yes to a lot.

00:03:14.639 --> 00:03:23.599
And so over the last year or so, I've been spending a lot of time just really, really understanding what I want out of the business, what I want out of our lives.

00:03:23.599 --> 00:03:26.879
And Annie kind of pinpointed it with the joy.

00:03:26.879 --> 00:03:30.960
So I've been heavily, heavily focused on what actually brings us joy.

00:03:30.960 --> 00:03:33.039
What don't why am I doing this?

00:03:33.039 --> 00:03:39.840
And it's all about working with people we enjoy working with, providing a great guest experience and growing thoughtfully.

00:03:40.560 --> 00:03:47.199
God, I there's so much I love that you just said, and I can tell you've been hanging around with Annie for a little bit, which I love.

00:03:47.199 --> 00:03:48.879
Um, and we we talk about that.

00:03:48.879 --> 00:03:59.360
We've that's actually kind of been a theme for this year for for both of us of like, you know, you hit a point where you're like, I just I want to, I want to, I mean, your work takes up so much of your life and you should enjoy what you're doing.

00:03:59.360 --> 00:04:07.360
And, you know, uh come into it with the understanding that sometimes things are going to be crazy, but like don't let it just like derail your whole world.

00:04:07.360 --> 00:04:14.240
And I think it's really hard for people of all industries, but in our industry for sure, because it's just it's non it's non-stop.

00:04:14.240 --> 00:04:20.000
But I can't imagine that you would agree now after all this time that really it's a lazy business.

00:04:22.000 --> 00:04:23.519
No, quite the opposite.

00:04:23.519 --> 00:04:26.000
I'm trying to make it more lazy.

00:04:28.240 --> 00:04:28.879
I bet.

00:04:28.879 --> 00:04:29.680
I bet.

00:04:30.000 --> 00:04:31.839
And how many properties do you manage?

00:04:31.839 --> 00:04:33.120
Uh, it's about 15.

00:04:33.120 --> 00:04:35.360
My my portfolio is fluctuating.

00:04:35.360 --> 00:04:42.319
I just am winding down a piece of the business that I had gotten into and just didn't enjoy it.

00:04:42.319 --> 00:04:44.639
Um, it was a whole different business model.

00:04:44.639 --> 00:04:49.439
So I've been saying no to more and yes to more of the right opportunities.

00:04:49.439 --> 00:04:50.800
So it's about 15 right now.

00:04:52.319 --> 00:04:52.720
Got it.

00:04:52.959 --> 00:04:53.199
Great.

00:04:53.199 --> 00:05:04.160
So I think Harley, when we and I first met, um, you came to me and it was like music to my ears because you said, I'm only out, you know, I'm I'm really kind of beholden to this one channel, and I really need help with that.

00:05:04.160 --> 00:05:11.519
And um, one of the things I, you know, like really like harp on is that you want to diversify your distribution so you're not beholden to one channel.

00:05:11.519 --> 00:05:20.720
But in the course of the conversation, we got to talking about like what can we do with Lazy Sunday and building your brand and like going back to the basics, like like of having a good website.

00:05:20.720 --> 00:05:22.160
And so it was really fun for me.

00:05:22.160 --> 00:05:23.680
And Alex, you would have loved this too.

00:05:23.680 --> 00:05:40.959
It was like a process of discovery with Carly, like all these things that she was already doing right and already doing and not really thinking about it because it was just coming natural to like who her who she is, and and kind of you know how we talk about with um, you know, we're we're in the business of hospitality, and at the core, everything we do is around hospitality.

00:05:40.959 --> 00:05:46.800
And she had all of those fundamentals in place, and it was just really kind of like polishing it and making sure she was in the right place.

00:05:46.800 --> 00:06:05.920
So I kind of wanted to like ask you, um, you know, from your perspective, what do you think it is about um, you know, what you're doing now that you think if if you had known in the beginning that maybe you've learned since that you would like you wish you'd known to help you set up better and and maybe you you would be bigger, maybe you wouldn't.

00:06:05.920 --> 00:06:06.560
I don't, I don't know.

00:06:06.560 --> 00:06:11.279
It feels like you're at a comfortable, comfortable place right now, but it's kind of that education piece that you and I talked about.

00:06:11.279 --> 00:06:12.879
It's like, you know, how do you seek it out?

00:06:12.879 --> 00:06:15.680
And so what do you think you know now that you wish you'd known in the beginning?

00:06:15.920 --> 00:06:16.800
It's a good question.

00:06:16.800 --> 00:06:28.800
I think because of the way I went about this, where I was gaining a lot of steam and I was so ready to own my own business and just do that, that I just said yes to everything.

00:06:28.800 --> 00:06:36.560
And so I think I don't know that I would have I would have done it differently in being more thoughtful about the properties and clients that I took on.

00:06:36.560 --> 00:06:47.279
I don't know that I would have done it differently in regards to the pace because I think I had to do that at that time to be able to provide you know an income for my family.

00:06:47.279 --> 00:06:53.839
So it was kind of just I'm very much a build jump out of the plane and and what is it, build the plane on the way down.

00:06:53.839 --> 00:06:54.319
Yeah.

00:06:54.319 --> 00:06:58.079
That's where I'm gonna do it, I'm gonna figure it out as I go.

00:06:58.079 --> 00:07:05.120
But I would say for sure, understanding uh what I what I want that guest experience to be.

00:07:05.120 --> 00:07:15.360
And I I did know that, but listening to my intuition when I took on new properties and really vetting them out and making sure they're the right properties in the right client.

00:07:15.600 --> 00:07:16.000
Yeah.

00:07:16.000 --> 00:07:30.800
And tell us a little bit about your journey of how you started, you know, picking and putting together the pieces of how you're you were gonna build this business of picking your software and you know, figuring out like what were what was the tech and the tools and support that you were gonna use.

00:07:30.800 --> 00:07:36.800
Like, how did you go about that without that knowledge of being in this for you know many years and deciding to do it?

00:07:37.120 --> 00:07:42.800
Hospitable was the first tool that I started with, and I'm still with Hospitable for my property management software.

00:07:42.800 --> 00:07:43.839
I love the product.

00:07:43.839 --> 00:07:49.920
I explored them and two others, and it just from the price point and the functionality, it just made sense.

00:07:49.920 --> 00:08:00.399
I started using that tool, I think, when I had three listings and started doing the automated messaging, um, working with my cleaners through the tool.

00:08:00.399 --> 00:08:07.120
And I'm so glad that I did it at that time because now I have been up to over 20 listings at a at a given time.

00:08:07.120 --> 00:08:10.319
So Hospitable just kind of came across my radar.

00:08:10.319 --> 00:08:14.959
I really don't even remember how it happened, but I've stuck with them since.

00:08:14.959 --> 00:08:25.120
And then I'm using price laps for for revenue management and another software for bookkeeping, but that's really the tech, and it's just based on what I needed, doing some quick research.

00:08:25.120 --> 00:08:28.720
And again, I'm a select and and figure it out along the way.

00:08:29.040 --> 00:08:44.480
I think the nice thing about hospitable, because I didn't know much about them either, and you you allowed me to kind of get in in the weeds with you on the system, is that they have just enough tools to make sure that you get all the basics done, but you're not so covered up with options that you feel overwhelmed by it.

00:08:44.480 --> 00:08:49.440
And they have a really good team there to help you through the help you through the process, if I'm not mistaken, right?

00:08:49.840 --> 00:08:59.039
Yeah, it's super user-friendly, and they're constantly adding to their capabilities and they listen to their hosts or their customers all the time and are making improvements.

00:08:59.039 --> 00:09:01.519
They connect with the bigger OTAs.

00:09:01.519 --> 00:09:07.919
And we've had some struggles on some of those smaller channels that we've that I've wanted to work with and haven't been able to.

00:09:07.919 --> 00:09:10.480
So that's definitely a missing piece, but I know it's on their roadmap.

00:09:10.480 --> 00:09:17.039
But yeah, they've been just really easy, easy to use for someone who has zero experience with the property management software.

00:09:17.039 --> 00:09:19.279
I was able to just get right in there and set it up.

00:09:19.279 --> 00:09:20.639
And there's still so much more I can do.

00:09:20.639 --> 00:09:25.759
I'm probably using it to like 30%, maybe, of its capability right now.

00:09:25.759 --> 00:09:28.639
But the big goal for this year is to max that out.

00:09:28.879 --> 00:09:33.279
Yeah, well, that's that's smart to be thinking that way too, because we see that quite a bit.

00:09:33.279 --> 00:09:43.840
I mean, with you know, newer people like yourself that's getting into this industry and people that have been in it a long time, that they think that they need to go out and get a new guest app or a new this or that.

00:09:43.840 --> 00:09:47.360
But you know, their software could have something that actually will work.

00:09:47.360 --> 00:09:59.279
And I think, you know, at the end of the day, no tool is gonna be perfect at everything, but it's about doing things in phases that, like, if if you're gonna spend money on something else that you want to add into that tech stack, like, you know, plan it out.

00:09:59.279 --> 00:10:01.360
It doesn't necessarily have to happen all at once.

00:10:01.360 --> 00:10:08.000
And we certainly don't recommend that because when you're adding in multiple new things at the same time, you know, it's just it can be chaos.

00:10:08.000 --> 00:10:16.559
So it's like get really strong in one area and have it figured out, make sure you're maximizing, and then start adding the things that you know make sense at that time.

00:10:16.559 --> 00:10:23.840
But um, I'm curious where also like how how did you navigate from an educational standpoint about the industry?

00:10:23.840 --> 00:10:26.559
Did you listen to besides the meetups that you went to?

00:10:26.559 --> 00:10:33.440
Like, did you go to listen to podcasts, like start, you know, following the news, vacation rental news sites, or what did that look like?

00:10:33.759 --> 00:10:34.720
Lots of podcasts.

00:10:34.720 --> 00:10:38.399
Get paid for your pad was a really big one for me early on.

00:10:38.399 --> 00:10:46.799
That was like, I got their book, like right, might have even been before we bought the property, read through, like flew through that, listened to their podcast a ton.

00:10:46.799 --> 00:10:51.519
Um, thanks for visiting the group, the ladies over in Columbus, Ohio.

00:10:51.519 --> 00:10:52.559
I've listened to them a ton.

00:10:52.559 --> 00:10:56.000
And that one's a great one for me because it's such a similar market.

00:10:56.000 --> 00:10:57.600
They they are in Columbus.

00:10:57.600 --> 00:11:00.559
Seemed to tailor their content to smaller hosts as well.

00:11:00.559 --> 00:11:01.679
So that was super helpful.

00:11:01.679 --> 00:11:05.360
And then just following stuff on LinkedIn, really.

00:11:05.360 --> 00:11:08.000
And most of my learning has been from doing.

00:11:08.000 --> 00:11:10.159
I mean, it's just doing it and figuring out.

00:11:10.159 --> 00:11:16.879
And then when I'm lost on something, finding a resource to help me, whether it's a human being like Annie or Tool.

00:11:17.200 --> 00:11:18.000
I think that's a great thing.

00:11:18.000 --> 00:11:21.440
The great thing about our industry though is like people are willing to share.

00:11:21.440 --> 00:11:23.200
So I mean, I think you and I talked about it.

00:11:23.200 --> 00:11:32.480
It's like you just connect with people on LinkedIn and throw a question out there, and somebody's either gonna have a suggestion or a solution or a workaround or what what have you.

00:11:32.480 --> 00:11:33.679
You know, there's there's a lot of that.

00:11:33.679 --> 00:11:38.240
And um uh, you know, I'm on the board of ERMA and Alex was a couple of years ago.

00:11:38.240 --> 00:11:43.759
And one of the things that we've been challenged in is how to reach the smaller host and how to help them out.

00:11:43.759 --> 00:11:45.360
And so that's that's one thing.

00:11:45.360 --> 00:11:56.720
Like, I know you and I had some conversations about it, but you talk with a lot of, I mean, Indianapolis is not a large-scale host community, but there's around 6,000 units within the the greater Indianapolis market.

00:11:56.720 --> 00:11:58.799
So it's not a small market in terms of rentals.

00:11:58.799 --> 00:12:08.799
But I wondered, like, you know, with your meetups and working with other hosts, how do you think from the VRMA standpoint, like, how do you think an association could help these smaller hosts out?

00:12:08.799 --> 00:12:16.559
Like, what do you think that there's a there's a definitely an opportunity to interact and reach out, but how do you think the association could help the smaller host?

00:12:16.559 --> 00:12:24.720
I guess maybe not feel overwhelmed by the association's size, but just to be able to access the information and the depth of knowledge that's sitting there.

00:12:25.039 --> 00:12:26.720
You mean specifically for VRMA?

00:12:26.960 --> 00:12:31.679
Yeah, well, I I mean, I think any association, but VRMA is the one for the for the kind of for the industry.

00:12:31.679 --> 00:12:37.440
So, you know, I think it's just like it's so big, they want to reach out to the community of the smaller host.

00:12:37.440 --> 00:12:50.000
You're a smaller host, but you probably feel overwhelmed by the, you know, the, I guess the no the members tend to be larger in in terms of like the size of property uh portfolios that they have.

00:12:50.000 --> 00:12:56.240
So I'm thinking, like, you know, are there things that you think the association could do better to engage with the smaller host?

00:12:56.480 --> 00:13:05.120
It's tough because I feel like when you're at the size that I'm at, it is a I'm wearing 30 hats, right?

00:13:05.120 --> 00:13:11.360
I'm doing every I do have public team members, but generally I'm doing every every job in my company.

00:13:11.360 --> 00:13:16.480
And so the thing I have the biggest struggle with is time.

00:13:16.480 --> 00:13:31.120
And so for me, it's more valuable to engage when I'm able on in a smaller group or on a one-to-one um scenario versus thinking about going to these big shows.

00:13:31.120 --> 00:13:35.919
Like I've got it's not even about the financial investment, it's about the time and the opportunity cost.

00:13:35.919 --> 00:13:39.440
And and I understand there's a ton of opportunity by going to those events as well.

00:13:39.440 --> 00:13:47.519
But when I'm like, oh, I'm gonna be gone for three days and there's nobody doing my job, currently working on fixing that.

00:13:47.519 --> 00:13:59.200
But for me, that's probably the biggest challenge is having enough opportunity to slow down to actually even uh consume the content that that's providing.

00:13:59.200 --> 00:14:08.960
And there's so much, Annie, I remember in our very first conversation talking about just all the noise, and that's and I will intentionally not like I haven't been on LinkedIn in probably three weeks.

00:14:08.960 --> 00:14:18.799
And it's just like I've had enough going on and I just need to block out all the noise for a minute because I start looking at stuff and I'm like, oh, I should be doing that, I should be doing this.

00:14:18.799 --> 00:14:30.240
So I'm just like putting my head down and do the things that I've got in front of me and the opportunities and the projects and just do as best as I can with those and then get to know other hosts in my area.

00:14:30.240 --> 00:14:34.559
And you know, we do that a ton and network and hey, what's working for you?

00:14:34.559 --> 00:14:36.399
This property isn't working for me anymore.

00:14:36.399 --> 00:14:38.639
Is this something you'd like to add to your portfolio?

00:14:38.639 --> 00:14:49.039
So I'm in the middle of that right now, shifting some of my properties to to another manager, and he's talking about doing the same in return because he wants to go more midterm and I want to keep on the short term.

00:14:49.039 --> 00:15:00.159
I don't know if I answer your question, but I think the biggest challenge for an operator of my size is being able to slow down and and understand those uh resources that are out there.

00:15:00.399 --> 00:15:00.720
Yeah.

00:15:00.720 --> 00:15:09.120
I I've literally had that conversation with three people today because we're we're talking about our our new um podcast partnership program.

00:15:09.120 --> 00:15:16.559
And a lot of the suppliers in the in the space are just they're getting frustrated because when they go to conferences, it's it's mostly the same people that can go.

00:15:16.559 --> 00:15:24.559
And it's a lot of those same people, you know, they've done the right things over the years that they have a staff at home that can stay and run the business while they get to go to these conferences.

00:15:24.559 --> 00:15:31.200
But we're missing a big part of the industry, people like yourself that are you know doing everything you can to grow this business.

00:15:31.200 --> 00:15:35.759
That it's you know, it's it's it's a lot, I mean, in all ways to go and take time off.

00:15:35.759 --> 00:15:41.600
But it's also, you know, you want to have that blend of working on the business and in the business.

00:15:41.600 --> 00:15:48.559
But I and I think you know, some of the online conferences have been really good for that point, actually hospitable.

00:15:48.559 --> 00:15:54.080
We were on their online conference earlier this year, and you know, there was a few hundred people on there.

00:15:54.080 --> 00:16:02.399
So obviously people are they want the information and they want to stay up with things, but you know, to your point about being overwhelmed, I totally get that too.

00:16:02.399 --> 00:16:14.799
Like if you go to one of the conferences like in Vegas for VR Ma, I mean, you can walk out of that vendor hall completely just overwhelmed or have spent a lot of money because there's so much to choose from.

00:16:14.799 --> 00:16:26.799
And everything sounds like it'd be good for the business, but that goes back to you know just really understanding like what's a nice to have, what's a must-have, and what's like, you know, maybe in the future type of a uh situation there.

00:16:27.039 --> 00:16:39.200
I think too that there's always so much information thrown at us that at any of these things, even the hospitable one uh last month I was on there for a bulk of it, and it's so much at once.

00:16:39.200 --> 00:16:41.200
And again, it's that like there's so much noise.

00:16:41.200 --> 00:16:43.120
Like, which of these things do do I do?

00:16:43.120 --> 00:16:48.960
Like, what is a valuable use of my time and resources right now?

00:16:48.960 --> 00:16:59.840
Because maybe I've got a couple thousand dollars to spend or what a tremendous amount of time, like what's the thing I am constantly using this term of like what's the thing that's gonna pull the lever?

00:16:59.840 --> 00:17:07.039
Like yeah, for it not I don't want to say the least effort, but there's just like there's a million things I could be doing.

00:17:07.440 --> 00:17:13.279
And well, it's it's just like advertising, it's the ROI, you know, where are you gonna get your return on it?

00:17:13.920 --> 00:17:14.240
Right.

00:17:14.240 --> 00:17:15.519
And for me, it's time.

00:17:15.519 --> 00:17:19.519
Like, how can I put in ROT, the return on time?

00:17:19.519 --> 00:17:20.720
Yeah, yeah.

00:17:20.720 --> 00:17:31.200
That's yeah, all I'm focused on right now is like how do I get myself out of every single thing so that I can do these things, or I can just uh have more freedom in my life, you know.

00:17:31.440 --> 00:17:32.720
For sure, for sure.

00:17:32.720 --> 00:17:41.359
I think one of the things that Alex and I talk about a lot is um going back to the beginning when you know where you came to me was like you were kind of channel dependent.

00:17:41.359 --> 00:17:45.759
Um, you have had a little bit of a direct booking, but now you're really focused on it.

00:17:45.759 --> 00:18:00.240
And I'm super excited for you because you're really like focusing in on you've you've built this brand, you had kind of a a look and a feel that you put together, you kind of knew where you what you wanted the ethos of it to be, but now it's like really like buttoning up, buttoning it up and and making it happen.

00:18:00.240 --> 00:18:15.119
And so um I'm curious like what that process has been like since you and I stopped working together because you're focusing on your website and you're and you're really thinking methodically about what that brand looks like so that you know, not that you cut off using channels, but so that brand is it can stand on its own.

00:18:15.119 --> 00:18:19.279
If something were to happen to these channels, you've already got this like direct booking strategy in place.

00:18:19.279 --> 00:18:23.279
So maybe talk us through a little bit about what you're doing right now to implement that.

00:18:23.519 --> 00:18:30.079
Yeah, so right now I'm just kicking off a website and branding project with another Indiana company.

00:18:30.079 --> 00:18:35.359
Um, they're a sister duo in in northern Indiana that I that I met very much like I met you.

00:18:35.359 --> 00:18:36.079
I don't even remember.

00:18:36.079 --> 00:18:37.680
Some somehow we got connected.

00:18:37.680 --> 00:18:40.480
But regardless, they're gonna go through a branding activity with me.

00:18:40.480 --> 00:18:49.359
I've done a lot of that work on my own of just spending some time just thinking and writing down like what does Lazy Sunday really mean and putting that into some notes.

00:18:49.359 --> 00:18:51.359
So I've provided that to them.

00:18:51.359 --> 00:18:55.759
Um, we've kind of gone through like what is the structure of the website gonna be.

00:18:55.759 --> 00:18:59.440
And she's asked me some tough questions, like, what do you want it to feel like?

00:18:59.440 --> 00:19:06.079
Like, I want it to feel joyful and and easy, but I don't want it to just be another site that has a bunch of properties on it.

00:19:06.079 --> 00:19:16.880
Like, I think sharing my story and being vulnerable on there and working to connect with the guests and potential clients that will serve my management services as well.

00:19:16.880 --> 00:19:18.960
So that's about an eight-week project.

00:19:18.960 --> 00:19:52.400
Um, and then at the same time, I'm doing a key project for operations where we're looking at the tech stack that I just mentioned and uncovering, okay, what and I know a lot of this on my own, but I'm I'm working with a partner to really dive into hospitable, dive into price labs, like understand where we're not using the tools, how they can work better together, how they can be working instead of human beings, how my team can be interacting with the tools to kind of get us out of those, just out of the weeds and and into strategizing more.

00:19:52.960 --> 00:19:55.039
Tell us a little bit about the branding process.

00:19:55.039 --> 00:19:59.759
I mean, what what are some of the things that the was it like a designer that you worked with or an agency?

00:20:00.079 --> 00:20:04.000
Um, yeah, so it's an agency that does branding.

00:20:04.000 --> 00:20:09.599
They do websites all in short-terminal only and furnishing and design.

00:20:09.599 --> 00:20:12.799
So we haven't actually kicked off the branding piece yet.

00:20:12.799 --> 00:20:16.160
We just kicked off the website or started the website conversation yesterday.

00:20:16.160 --> 00:20:22.160
So I haven't gotten into the branding uh just yet, but I imagine they're gonna be, you know, asking all of those.

00:20:22.160 --> 00:20:31.359
I already they asked just like what is what is one word you could use to describe what you want it to be like, and and ease is what comes to mind always.

00:20:31.359 --> 00:20:35.440
Um, but yeah, I'm excited to get further into that process.

00:20:35.440 --> 00:20:43.039
I'm sure it's gonna be tough to really uh delve into uh it's all that's the fun part though, you know.

00:20:43.119 --> 00:20:44.480
I mean, like that's that's the fun part.

00:20:44.480 --> 00:20:49.039
I've got um a client that we're in the process of of a major rebrand.

00:20:49.039 --> 00:20:56.880
This is a big company, and this is they've had their brand since they opened you know 15 years ago, and there's a lot of things to change with it.

00:20:56.880 --> 00:21:01.599
But we found um a great designer to lead us through that process.

00:21:01.599 --> 00:21:04.000
And you know, she's really kind of pushed us.

00:21:04.000 --> 00:21:15.519
I mean, as far as the materials and the examples of the things that we like, and you know, the textures and the colors and the fonts, and it's it's hard for some people if you don't have that creative eye.

00:21:15.519 --> 00:21:30.720
But like if you if you are interested in marketing and like you know what you're looking for, it's actually kind of a fulfilling process because it's like you get to see, you don't know exactly what you want it to look like in your head, but like you know what you like, and then when it comes to fruition, it's like, oh my God.

00:21:30.720 --> 00:21:32.880
And in this case, that's how it was.

00:21:32.880 --> 00:21:38.319
We just got our our first uh proofs of the new brand last week, and we were all like, oh my god, she hit the nail on the head.

00:21:38.319 --> 00:21:41.759
So I hope that that's the process that you have with us too.

00:21:42.160 --> 00:21:44.160
Yeah, I'm I am really excited about it.

00:21:44.160 --> 00:21:53.039
I think I kind of get a little nervous because of what I mentioned before of my portfolio being a bit of a uh hodgepodge.

00:21:53.039 --> 00:21:58.640
So I don't want to misrepresent some of the properties, which is what I'm working on adjusting right now.

00:21:58.640 --> 00:22:01.359
So I'm super Excited about the branding process.

00:22:01.359 --> 00:22:05.119
I want to make sure it's cohesive with the portfolio that I have, you know.

00:22:05.119 --> 00:22:06.880
Yeah, for sure.

00:22:07.119 --> 00:22:15.680
Now, on the um, once you get the brand done, um, I imagine then the next step is kind of growth, you know, adding properties.

00:22:15.680 --> 00:22:22.480
I know we talked about, like, you know, you and you mentioned you're gonna some properties you're gonna cut loose because they're just not fitting in with kind of where you want to be.

00:22:22.480 --> 00:22:45.920
Um, uh we've seen a lot of property managers, especially the smaller ones, who've kind of moved and it's interesting, morphing over into like buying small like motels, small hotels and renovating them and turning them into these, you know, like quaint little, almost like BBs, but just little small hotes, you know, hotels, which is so interesting because it's, you know, for the longest time, it's like the hotels didn't pay any attention to vacation rentals.

00:22:45.920 --> 00:22:58.400
And now the hotel companies are coming into vacation rentals, but there's a glut of like these roadside motels and hotels that just kind of got, I don't know, I don't know if they just got unloved for a while and they're on the market being sold.

00:22:58.400 --> 00:23:01.599
And there's a lot of them up your way, like Michigan and and those areas.

00:23:01.599 --> 00:23:05.119
And so I know you had mentioned that you were kind of thinking about dabbling in that.

00:23:05.119 --> 00:23:10.319
And so, what do you think, how do you think that's gonna play into your like your brand metamorphosis, if you will?

00:23:10.720 --> 00:23:11.599
Yeah, for sure.

00:23:11.599 --> 00:23:46.480
I mean, we were really like set on that for for about six months of uh looking at an actual deal in in northern Michigan, where my in-laws have a couple of cottages up near Mackinac City, and we were in talks with the current owner of the property, and he's had it for 40 years, and kind of what you just described, Annie, just you know, it's a beautiful place, and he's done a nice job with it, but um it's ready for the next hands, and unfortunately, we weren't able to come to come to a good deal on on that one in particular, and so we kind of always have our eyes peeled um for something like that.

00:23:46.480 --> 00:24:01.920
Like I picture more of multi, multi-cabin than like a motel personally, but um that's where I really think my brand can thrive in a place where there's multiple units right in the same spot, and I can really go all in on it because it's kind of spread out.

00:24:01.920 --> 00:24:14.960
We're we've intentionally stopped actively looking right now, though, to work on our current businesses and and get them functioning really smoothly so that we can have that space to explore those opportunities.

00:24:14.960 --> 00:24:16.559
But yeah, there's a ton of that going on.

00:24:16.559 --> 00:24:24.079
That's where I'm seeing a lot of people shift, especially with regulations changing and not being able to do STRs in some instances.

00:24:24.079 --> 00:24:29.839
We're we're lucky in Indianapolis, it's very open, so far so good in that regard.

00:24:29.839 --> 00:24:38.000
But the the kind of biggest opportunity I'm seeing here in my market is kind of getting eating out of the urban, um, which is Indianapolis.

00:24:38.000 --> 00:24:46.079
And I recently launched a management client property west in an area called Terre Haute, which isn't really necessarily a destination.

00:24:46.079 --> 00:24:51.440
There's a couple of universities there you wouldn't think to go to Terre Haute just to go there.

00:24:51.440 --> 00:25:08.559
Um, but there's this beautiful 6,000 square foot property on a lake, a really quiet uh no motor uh lake, and there's an indoor pool, and it's like this little this little goose egg, kind of with no competition around it.

00:25:08.559 --> 00:25:17.359
And so that particular opportunity has really opened my eyes to looking at okay, where that's still close to home, because Indianapolis it's wonderful.

00:25:17.359 --> 00:25:22.400
There's there's a lot of there's a lot of short-term rentals, and so it's extremely competitive.

00:25:22.640 --> 00:25:25.920
We'll be back in just a minute, but first, a word from our premier brand sponsor.

00:25:26.160 --> 00:25:27.599
Hello, my name is Jesse Lear.

00:25:27.599 --> 00:25:30.559
I'm a founder of Epicurean Furnished Departments here in Columbus, Ohio.

00:25:30.559 --> 00:25:35.599
One of the things that makes our company unique is that we operate fully in the midterm rental space.

00:25:35.599 --> 00:25:42.319
So we cater a lot to medical travelers, executives who are relocating, families who are in the middle of large renovations, folks like that.

00:25:42.319 --> 00:25:45.680
And we really strive to nail it when it comes to hospitality.

00:25:45.680 --> 00:25:46.799
That's our main goal.

00:25:46.799 --> 00:25:52.559
We've been using Host Fully for about five years now, and we tried several other property management softwares before that.

00:25:52.559 --> 00:26:06.160
We really struggled to find one that would not only accommodate the uniqueness of our midterm rental business model, but also one that would be reliable and then come with a lot of the integrations that we needed with other softwares in order to automate what we were doing with a relatively lean team.

00:26:06.160 --> 00:26:12.400
Since we came on board with Host Fully, we've really grown as a company, not only in terms of size, but also in terms of sophistication.

00:26:12.400 --> 00:26:21.920
As we pivoted into the midterm rental space and started to build a reputation in our local community, with that came the need to really be more sophisticated on the back end with how our automations work.

00:26:21.920 --> 00:26:30.319
Because as a small company, we couldn't afford to hire 30 people right off the bat to take care of a lot of the tasks that needed to be done in order to deliver the type of service we were committed to.

00:26:30.319 --> 00:26:39.519
So in order to do that, we really needed great software partners who could help us put our best foot forward and automate a lot of recurring tasks rather than hiring a bunch of employees.

00:26:39.519 --> 00:26:43.599
And that's one of the things that Host Fully really helped us with and has helped us with as we've grown.

00:26:43.599 --> 00:26:51.119
One of the things that really made a difference for us and our partnership with Host Fully was when they started really working on the data analytics side of the software.

00:26:51.119 --> 00:26:58.160
And in other words, helping hosts really get a better grasp on what their metrics look like in terms of average daily rate, Rev par.

00:26:58.160 --> 00:27:03.440
So it's not only saved us a lot of time, it's allowed us to run the business in a way that's been a little bit more organized.

00:27:03.440 --> 00:27:07.359
I think from the very beginning, the setup process was very smooth.

00:27:07.359 --> 00:27:10.799
And then as we've grown, they've made it clear that they're very open to feedback.

00:27:10.799 --> 00:27:20.079
So there's actually a section of their website where users can log in and provide feedback and vote on certain changes and solutions, and they take them pretty seriously from what I've seen.

00:27:20.079 --> 00:27:25.359
So it's pretty important for us to be able to sort of flex their software to accommodate what we're trying to do.

00:27:25.359 --> 00:27:32.960
The fact that they're willing to take feedback and add new features and tweak features to accommodate hosts like us is really one of my favorite parts of working with them.

00:27:32.960 --> 00:27:40.319
I recommend hostfully to people in my network all the time because I see it as the perfect blend of affordability, features, and reliability.

00:27:40.640 --> 00:27:44.480
Looking for a smarter way to manage your short-term rental operations?

00:27:44.480 --> 00:27:49.039
Get started with Hostfully and bring everything into one streamlined platform.

00:27:49.039 --> 00:27:55.279
Alex and Annie listeners, get free onboarding when you mention you heard about Hostfully from the Alex and Annie podcast.

00:27:55.279 --> 00:27:57.759
Click the link in the description to get started today.

00:27:58.079 --> 00:28:02.559
I mean, tell us a little bit about the experience that you've created for your guests.

00:28:02.559 --> 00:28:12.880
Like, have you put some thought into the things that you do to make sure that they remember that they did book with you as far as like, you know, when they're actually in the property or like the communications that you have with the guests?

00:28:13.279 --> 00:28:13.759
Yes.

00:28:13.759 --> 00:28:20.079
So prior to the guests stay, we we call all the guests and let them know we're excited to welcome them.

00:28:20.079 --> 00:28:22.319
We ask if there's anything they they're celebrating.

00:28:22.319 --> 00:28:23.920
We do that in our messages as well.

00:28:23.920 --> 00:28:30.319
We try as much as possible to do something nice if we know it's a birthday or wedding or something of that nature.

00:28:30.319 --> 00:28:34.240
Um, I have Lazy Sunday brand to branded notepads.

00:28:34.240 --> 00:28:36.480
We'll write just a quick note to each guest.

00:28:36.480 --> 00:28:38.960
Hey Annie, thanks so much for staying with us.

00:28:38.960 --> 00:28:42.640
Or we're just a phone call away or a message away if we need anything at all.

00:28:42.640 --> 00:28:49.599
We've got some signage within the properties with our lazy Sunday branding on it as well.

00:28:49.599 --> 00:29:00.079
But it's mostly about our responsiveness, our tone, and the customer's always right kind of mentality.

00:29:00.079 --> 00:29:02.880
We all know there's sometimes situations.

00:29:02.880 --> 00:29:16.160
Um, but 90 plus percent of the time, you know, the the guests are wonderful, and if they have an issue, like we're going to address it really quickly, really kindly.

00:29:16.160 --> 00:29:26.240
And typically they're gonna feel even better about their experience with us, even if we ran into a little hiccup because of how we respond and how we treat them during that process.

00:29:26.880 --> 00:29:27.359
Yeah.

00:29:27.359 --> 00:29:37.680
And sometimes when something goes wrong, it's like that's really actually your opportunity to get in front of the guest, and and when you make it right, it's better than if nothing bad happened at all.

00:29:37.680 --> 00:29:42.559
You know, and I think some people get people get so nervous if something's gonna go wrong and it can be terrible.

00:29:42.559 --> 00:29:48.559
But even like the Marriott and the you know largest hotel chains will say the same thing of it's okay.

00:29:48.559 --> 00:29:50.960
You do it's how you handle it that's most important.

00:29:51.279 --> 00:29:51.680
Yes.

00:29:51.680 --> 00:29:59.680
I mean, we we obviously try to avoid problems, but you know, they're they're gonna have to have to, but yeah.

00:29:59.839 --> 00:30:00.000
Yeah.

00:30:00.240 --> 00:30:05.279
And you have a, and I think Indianapolis is an interesting market, um, one because it's it's urban.

00:30:05.279 --> 00:30:12.000
So a lot of what Alex and I have dealt with is like the traditional vacation destinations where everybody's there to unwind and relax.

00:30:12.000 --> 00:30:27.839
Um, you know, sometimes they come in for some ball tournaments or those type of things, but you have a pretty diverse kind of customer uh, you know, profile that comes in because you've got, I think we were looking at things like you've got a fireman's convention, you've got the 4-H, you've got NASCAR or um IndyCar, sorry.

00:30:27.839 --> 00:30:30.960
Um, you've got the you've really close to Lucaswell Stadium.

00:30:30.960 --> 00:30:33.920
So you have sporting events and concerts and everything.

00:30:33.920 --> 00:30:43.440
And so, like, how do you how do you think about your service and your brand and how you speak to that many different types of guests, personas?

00:30:44.079 --> 00:30:45.920
It's a good question, and it's so true.

00:30:45.920 --> 00:30:55.680
I mean, our Indianapolis does it does an amazing job at attracting events, like we host so much here between sports and concerts and conventions.

00:30:55.680 --> 00:31:05.759
So it is you know, you want to have that guest avatar, but it's it's you know, we do kind of have a catch all a catch all market that attracts lots of different types of people.

00:31:05.759 --> 00:31:09.359
Um, so it back to my the last question.

00:31:09.359 --> 00:31:17.200
For us, it's all about the way we are treating each guest, regardless of you know what they're what they're there for.

00:31:17.440 --> 00:31:17.759
Yeah.

00:31:17.759 --> 00:31:19.680
I think that's that's a good way to look at it.

00:31:19.680 --> 00:31:32.640
I think you can kind of go down a rabbit hole of trying to, you know, cater how you're treating the guest or the whole process, if you're thinking it's only vacationers coming with families, you know, for example.

00:31:32.640 --> 00:31:35.440
But um it's it's it's interesting.

00:31:35.440 --> 00:31:43.200
We, you know, Annie and I both have never worked directly in one of the more urban markets, but you deal with different things there for sure.

00:31:43.200 --> 00:31:50.160
You know, I mean, it is more of a uh broader net as far as as the travelers that are coming and everything else.

00:31:50.160 --> 00:31:59.359
But tell us a little bit more about the DMO and and just the experience of what you've learned of how you promote the destination, maybe in your own marketing as well.

00:31:59.680 --> 00:32:11.599
Yeah, so uh Annie really brought this kind of model to my attention of the DMOs, but Visit Indy is very prominent here and really familiar with them now and from prior careers and stuff.

00:32:11.599 --> 00:32:19.920
And so I've engaged with them in various ways, but like in in my world now, um, it's been very much like sponsorship focused.

00:32:19.920 --> 00:32:25.759
So I've reached out a handful of times and I I kind of get a response that's like here's our sponsorship package.

00:32:25.759 --> 00:32:29.039
Like sign up if you would like, and that's about as far as it gets.

00:32:29.039 --> 00:32:33.680
And so Annie's really opened my eyes to developing that a lot differently.

00:32:33.680 --> 00:32:40.640
And I was listening to the episode a couple of weeks ago with the gentleman, I can't remember their names, but um, that kind of got my wheels turning as well.

00:32:40.640 --> 00:32:53.200
And so I've been working on creating a small group of hosts at similar size where we consider opening up these conversations and exploring um, you know, brainstorming ways to to engage with them.

00:32:53.200 --> 00:33:00.319
I mean, my entire career has been in sales and outbound sales, and so you know, my gut just goes, I just need to show up to go tour.

00:33:00.319 --> 00:33:04.079
Um it goes back to wearing all the hats.

00:33:04.079 --> 00:33:13.200
And, you know, I obviously that is a good use of my time, but when it comes down to the moment of going to do that, you know, there's a fire or whatever to put out.

00:33:13.200 --> 00:33:28.240
But that's I'm I'm looking to create some accountability with myself and two or three other, just not a big group at all to start and really just open up this conversation and share ideas of how we can engage with visibility because they're they're a fantastic organization.

00:33:28.240 --> 00:33:30.000
They've got a great reputation.

00:33:30.000 --> 00:33:40.799
And so it's like, how can we get some attention when there's there's so much business that we're helping, you know, with the properties that we're hosting guests in.

00:33:40.960 --> 00:33:41.279
Yeah.

00:33:41.279 --> 00:33:48.240
And maybe it's one of those things where next time they send next time they send you a sponsorship package, you counter it with like, well, here's what I can do, you know?

00:33:48.240 --> 00:33:50.319
Um, because I I think that that's the challenge.

00:33:50.319 --> 00:34:00.319
And and we just and I think we mentioned the gentleman that you that were on our show a couple weeks ago, um, Stuart Butler, he's the CEO of the visit uh Myrtle Beach, um, the their destination.

00:34:00.319 --> 00:34:03.759
And then um Adam Stoker has a an agency.

00:34:03.759 --> 00:34:05.759
Um what is his agency called?

00:34:05.759 --> 00:34:06.960
Why can't I never remember it?

00:34:06.960 --> 00:34:09.039
A revolt, brand revolt.

00:34:09.039 --> 00:34:18.000
Um, and they they are interesting because they they have you know uh differing opinions on things, but the agreement is like, you know, just you have to you have to get your seat at the table, you have to show up.

00:34:18.000 --> 00:34:24.960
And so it's almost like you know, you have you have to be able to say, like, well, here's what I can do for you because right now they're not doing anything for you.

00:34:24.960 --> 00:34:26.719
And what is it gonna hurt you to ask?

00:34:26.719 --> 00:34:29.920
And so I I applaud you for getting some people together.

00:34:29.920 --> 00:34:34.000
I think that's really, really important to do that because I think you're right.

00:34:34.000 --> 00:34:39.199
I mean, what I saw, I've been to Indianapolis for some conventions before, they do a phenomenal job.

00:34:39.199 --> 00:34:44.079
When I've been to conferences where there's a DMO presence, visit Indy's always there.

00:34:44.079 --> 00:34:56.239
So they they definitely are doing the marketing, but they're they're they're missing this one segment that could probably not only enhance the destination, but just bring a kind of a different look and feel to some of the marketing that they might be doing.

00:34:56.239 --> 00:35:03.280
And so by you showing up or your your group showing up, it's gonna like, you know, hopefully it'll open their eyes to what they've been missing out on.

00:35:03.599 --> 00:35:20.159
Yeah, I think there is an opportunity to to just show kind of what I was talking about with my website earlier, but more of a personal host because our market, there are other property management groups for certain, but there's not besides the national players.

00:35:20.159 --> 00:35:23.440
I mean, there's a lot of like hosts of my size.

00:35:23.440 --> 00:35:31.519
You know, we've got 15, 20, 30 listings, and we all have our story of why we're doing it and kind of the the vibe that we're trying to create for our guests.

00:35:31.519 --> 00:35:45.119
And I think it might be interesting to to showcase that and you know, highlight the host who is actually taking care of these guests versus where uh most of the attention is going to the national hotel brands.

00:35:45.119 --> 00:35:47.440
I think it'd be a good way to kind of balance that.

00:35:47.679 --> 00:35:56.480
Well, that that is an interesting point now that you say that and really think of it in those terms, but they tend to highlight, you know, buy local, shop local, dine local.

00:35:56.480 --> 00:35:57.920
Well, I mean, stay local.

00:35:57.920 --> 00:36:03.840
You know, you're a local who's, you know, you're you're everything that you're doing is generating money for your community.

00:36:03.840 --> 00:36:14.639
And you're more, you know, more intertwined with it than probably some of these national companies are that just have, you know, they have staff on site, but they're not, they're not tied to the community at the level you are.

00:36:14.639 --> 00:36:26.719
So I think it's a really interesting uh like way that they could um they could highlight it as a, you know, on like on tourism week or whatever, like, you know, here's our local, our local hospitality operators.

00:36:26.960 --> 00:36:42.079
And I think, I mean, on the sports tourism side, we are when we just had um, or we were actually on Stuart and Adams podcast yesterday, we talked about this of they they asked us, like, you know, what do you what do you guys think that small individual hosts can do to work with the DMOs?

00:36:42.079 --> 00:36:59.599
And we said, you know, honestly, I mean, I think it's it's more about if the DMO could kind of, you know, coalesce a committee or something that would bring those people together, you know, under their auspices, they would not only learn a lot, but they would also, you know, come up with some ideas that would would benefit.

00:36:59.599 --> 00:37:13.519
And, you know, the the greater picture here is that if a destination is not marketing that they have short-term rentals, if somebody's going to that market and they know they're traveling with a group and that they know it doesn't make sense to get a hotel, they're gonna pick a different destination.

00:37:13.519 --> 00:37:21.039
So it's like it it behooves the DMO to really understand what that market is and how that, you know, the product fits in there.

00:37:21.039 --> 00:37:25.519
But one of the more complicated segments, I would say, is the sports tourism side.

00:37:25.519 --> 00:37:41.599
And I know even when I worked at a large property management company here in Myrtle Beach, when we would get these proposals from those organizers, it was, you know, there's they're speaking hotel language that really did not coincide at all with how we called our properties or how we categorize them.

00:37:41.599 --> 00:37:43.199
And it was a challenge.

00:37:43.199 --> 00:37:54.000
And I don't know how much really education there was even for us at that point of you know, how we can take what they're asking for, but put it together in a way that makes sense to us, but will also make sense to them.

00:37:54.000 --> 00:38:05.440
And I imagine that's the same in in any market of, you know, if you are participating in their opportunities, like uh some of the lingo isn't it doesn't match how we call things.

00:38:05.440 --> 00:38:09.599
So I think it's it's a dual-sided educational initiative here.

00:38:09.599 --> 00:38:28.159
And I just I hope that between destination and international, I think it has to kind of start from the top that they are you know filtering the right information down to the local DMOs and you know, through combined work there with VRMA, showing that this is a really important part of the industry that needs to be represented in their marketing efforts.

00:38:28.400 --> 00:38:37.760
Yeah, that kind of got me thinking as you were talking there about the having the short-terminal hosts on involved in the conversations and what kind of ideas might come out of that.

00:38:37.760 --> 00:39:01.280
If we think about it, like we are often, if not always, speaking, you know, speaking one-on-one with these guests who are coming to these events and have a kind of a unique opportunity to really understand what their what their dates are or what they like or what they don't like about the city versus um maybe the hotel brands that don't don't always get that opportunity to have that one-on-one connection with the with the guests.

00:39:01.519 --> 00:39:06.719
Like it's so I think um we'll have to we'll follow this story along and you'll keep us posted.

00:39:06.719 --> 00:39:15.920
And as soon as vacation rentals are listed on the visit indie site, we'll be able to celebrate for you all the work that you all the work that you will have done to get notice.

00:39:15.920 --> 00:39:24.239
But it's a it's a lot of work, but I think you know, at the end of the day, you have to stand up for yourself and and and make sure that you're being heard.

00:39:24.239 --> 00:39:34.559
And and if it all if it's if it comes out that maybe you need to, you know, get together and build a separate website that's you know a booking, you know, a booking site for it for these for these properties.

00:39:34.559 --> 00:39:35.519
I mean, so be it.

00:39:35.519 --> 00:39:41.519
That may that may be what it takes to get them to notice, you know, that there's a this alternative site that's out there.

00:39:41.519 --> 00:39:49.920
But I think um, you know, if if I know you well enough and the people that you're gonna surround yourself with, you're gonna make a lot of inroads pretty, pretty quickly.

00:39:51.119 --> 00:39:51.760
Yeah.

00:39:51.760 --> 00:39:55.360
Well, it's it's it's fun to see people at this point in the journey.

00:39:55.360 --> 00:40:20.480
And like I can just recognize we've talked to a lot of people that are in a similar position, you know, what you're going through of like the the good, the bad, the ugly, the highs, the lows, the decisions, the stress, like, but it's you know, at the end of the day, it's about building a business that really matches what you're trying to go for, which is is joy and enjoyment and providing a living and you know, just being a good host and and making a great experience for your guests.

00:40:20.480 --> 00:40:27.360
So uh it's it's fun to get to chat with people that are in your in your shoes, and there's you're not the only one.

00:40:27.360 --> 00:40:28.719
There's a lot of them out there.

00:40:30.320 --> 00:40:57.920
Well, so as I talk to other hosts, it's like you know, you can be if it can feel very lonely at times, or like, oh my gosh, my world is clump crumbling around me because of this issue that popped up, or I'm really struggling with this this thing, and then I talk to other hosts, and it's like, oh, they're having they're having the same problems, or maybe not the same, but they're having something that's similar, and we're all kind of in the same boat, and there's just so much information out there.

00:40:57.920 --> 00:41:04.159
Um, again, to to really know how to solve these problems.

00:41:04.559 --> 00:41:09.840
Well, before we let you go, um, it's a question that Alex likes to ask a lot, and I'm just gonna take it.

00:41:09.840 --> 00:41:20.239
But what do you think is something in the industry that is not being talked about enough or maybe enough attention is being paid to that you feel like that needs more spotlight?

00:41:20.400 --> 00:41:41.039
I mean, obviously besides getting you guys noticed by visit Indy, but something that I don't know if it's well, okay, I'm just gonna say what I'm thinking, which is the something really interesting that my husband and I are both like really noodling on, and how can we talk more about this?

00:41:41.039 --> 00:41:46.320
But there's there's a lot of investors coming to Indianapolis, which is very exciting.

00:41:46.320 --> 00:41:49.519
I I love it that our city is so attractive.

00:41:49.519 --> 00:41:52.960
Yet I'm we're in it and I'm in it every single day.

00:41:52.960 --> 00:42:08.239
And there's the good, the bad, the ugly, and it's like people are getting information online or in these groups or whatever it is that says, you know, go to Indianapolis, you're you're gonna buy a house for 300,000 and you're gonna make 70 or 80 grand a year on it.

00:42:08.239 --> 00:42:09.920
And that doesn't happen.

00:42:09.920 --> 00:42:14.400
But it's like the top one percent, it's not it's not the norm.

00:42:14.400 --> 00:42:27.119
And so it's been interesting from he and I, both of our perspectives, but for me on the management side, is unreasonable expectations of what to expect in in a market like ours.

00:42:27.119 --> 00:42:35.599
And so I think it would be helpful if there was kind of some maybe reality check like before people enter into a market.

00:42:35.599 --> 00:42:39.760
Like I've been working on social media stuff and I have somebody helping with that.

00:42:39.760 --> 00:42:41.679
She's like, what tips would you give new hosts?

00:42:41.679 --> 00:42:53.440
And and the first thing that came to mind is like, if you're if you're not here in Indy, like talk to people who are here and who are doing it and really understand what the market looks like before you enter it.

00:42:53.440 --> 00:43:03.840
So I don't hope that answered your question, but that's a big, big thing that's weighing on my mind is there just keeps being more and more and more, which is again fantastic.

00:43:03.840 --> 00:43:12.400
I'm not upset that the people are coming here, but I just worry, you know, people get frustrated that they're not making the money that they thought they would based on the data that they saw.

00:43:12.400 --> 00:43:16.559
And then they have a poor property and then they sell it a year later.

00:43:16.559 --> 00:43:19.119
So it just kind of educates.

00:43:19.920 --> 00:43:26.800
Yeah, I think that's that's an interesting point because I know um Indianapolis and you and I talked about this, was coming up as a hot place to invest.

00:43:26.800 --> 00:43:31.119
And so my questions were like, you know, is there a lot of you know, new businesses coming?

00:43:31.119 --> 00:43:32.320
Is there a lot of infrastructure?

00:43:32.320 --> 00:43:33.519
Like, what's being built?

00:43:33.519 --> 00:43:43.679
And um, you know, you know, and I I a friend of a really good friend of my husband's and ours, uh, he um was working with small business development um in the state of Florida.

00:43:43.679 --> 00:43:48.800
And we were asking him kind of those data points of when like apartments were being built everywhere.

00:43:48.800 --> 00:43:50.320
And we're like, oh my gosh, like why?

00:43:50.320 --> 00:43:52.639
Like this there's the where are these people gonna work?

00:43:52.639 --> 00:43:53.840
Where are they coming from?

00:43:53.840 --> 00:44:02.719
And they were talking, he was telling us about how these economic studies are done so many years out, which I Get, but it feels like things are moving so rapidly.

00:44:02.719 --> 00:44:14.639
Like, do they by the time the people are coming in and these smaller hosts, they've already missed the large investment opportunity that the big company did two years ago to buy the land to build the apartments or whatever the business was.

00:44:14.639 --> 00:44:21.280
But that smaller host is seeing like the tail end of that number and the the boom has already happened.

00:44:21.280 --> 00:44:39.039
But they they're the number that they're looking at still says, oh no, it's it's it's viable and you're living the reality of the market and going, I just don't know, but you're also not wanting to be a downer because you live in the market, but then you also don't want somebody coming in who's like gonna take away a certain percentage of the business that you could get.

00:44:39.039 --> 00:44:41.519
It's like a balance, you know, with these investors.

00:44:42.239 --> 00:44:44.079
There are a ton of developments here.

00:44:44.079 --> 00:44:51.920
I mean, that's not there, isn't there are there's no shortage of big projects coming here, drive driving attention to our market.

00:44:51.920 --> 00:44:55.119
I completely like agree with that.

00:44:55.119 --> 00:45:00.639
Um, but you know, the occupancy is still like 50% average or something.

00:45:00.639 --> 00:45:04.159
So it's like, let's fill, let's fill the properties that we have already.

00:45:04.480 --> 00:45:13.280
Yeah, you need to be running like, you know, I think there's like the the adage I was always taught was like, you know, the market needs to be running 55 plus percent before you can start raising your rates.

00:45:13.280 --> 00:45:22.159
And so if the market's still hovering around 50%, there's not enough demand to to warrant bringing in 365 days more of inventory, you know.

00:45:22.159 --> 00:45:24.320
So it's it's definitely a challenge.

00:45:24.320 --> 00:45:25.599
So it's a good point.

00:45:25.599 --> 00:45:28.159
We have no one's ever brought that one up before, Alex.

00:45:28.480 --> 00:45:36.639
I mean, the other the other piece of that, if I could add one more element to that, is the uh self-operating from afar concept.

00:45:36.639 --> 00:45:39.679
Um, I know it's doable, like people are doing it.

00:45:39.679 --> 00:45:57.199
I I feel like there's too much out there saying like how easy it is to be able to operate a short-term rental from a far, because the other piece of that what I just shared is is a lot of the investors coming here are planning to operate from California or from Washington or from New York.

00:45:57.199 --> 00:46:07.440
And that's great, but they're they're brand new, almost all of them have no experience and they're seeing all this stuff online about how you can host this property from wherever.

00:46:07.440 --> 00:46:10.239
And my husband and I see it all the time.

00:46:10.239 --> 00:46:16.239
I mean, he's in properties nonstop for the contracting side, and they don't really know what's going on.

00:46:16.239 --> 00:46:26.639
Um you know, they rely on the cleaner to basically do the management, and they're not gonna do that, and so it's just this kind of um yeah, it's tough.

00:46:26.639 --> 00:46:38.559
I've I've been working on creating some services to kind of fill that fill that gap um to kind of be a boots on the ground resource for people that want to do everything else, you know, all the online stuff from afar.

00:46:38.559 --> 00:46:47.679
But I just think it's not as easy as people think it is to, you know, have a have a property and ease things over and and really understand what's going on.

00:46:47.920 --> 00:46:49.679
Yeah, it's definitely, definitely not.

00:46:49.679 --> 00:46:52.960
You're wise beyond your limited years in the industry.

00:46:53.280 --> 00:46:53.440
Yeah.

00:46:54.320 --> 00:47:09.599
There's that's that's definitely a topic that uh we get asked a lot too, of or just you know, strategies of everybody wants to be multi-market because it sounds sexy and that like you're scaling and it's great, but the reality is very few companies have actually done that well.

00:47:09.599 --> 00:47:16.480
And I think that there's more that have done it through technology over the last few years, but it's you know, to to what end?

00:47:16.480 --> 00:47:19.760
I mean, are they you know really building a brand multi-market?

00:47:19.760 --> 00:47:26.320
In most cases, no, but I mean they're building a business, and there's you know, it goes back to what's the intention of why you're in business.

00:47:26.320 --> 00:47:30.480
And um, sometimes brand building is not what everyone cares about.

00:47:30.480 --> 00:47:33.920
So it's uh all a matter of preference, I guess.

00:47:34.159 --> 00:47:39.360
Yeah, the the tax benefit stuff has been a big driver for why people don't want to hire a manager.

00:47:39.360 --> 00:47:51.280
So it's just an interest it's an interesting thing that we've really been opening our eyes to over the last few months, and it's like how we're just thinking about like how we could be kind of a resource to help people understand the Indianapolis market because that's what we know, you know.

00:47:51.519 --> 00:47:53.119
Yeah, that's that's smart.

00:47:53.119 --> 00:48:17.039
Well, it sounds like you've got your your plan for this year, and I think you're doing all the right things and you're listening to the right things and reaching out to people like Annie to get the information and definitely a good good path because you know nobody's expected to know everything about everything, and it's it's much better to pay pay that dummy tax as um David Meltzer said on our show uh years ago.

00:48:17.039 --> 00:48:27.360
Of you know, there's other people that have done it, so why stumble through it on your own when you could you know get that shortcut to figure it out and uh alleviate the headache of not figuring it out?

00:48:27.360 --> 00:48:31.519
So, but it was it was great to chat with you, Carly.

00:48:31.519 --> 00:48:34.320
If anybody wants to get in touch, what's the best way for them to reach out?

00:48:34.559 --> 00:48:39.679
Um, lazy sundayrentals.com or we're on Instagram at lazy Sunday Rentals.

00:48:39.920 --> 00:48:40.480
Okay, great.

00:48:40.480 --> 00:48:45.360
If anybody wants to get in touch with Annie and I, you can go to alexandanipodcast.com.

00:48:45.360 --> 00:48:47.920
And until next time, thanks everybody.